Legal Assistant Customer Service
Resume:
Genevieve Gojcaj
Customer Service Specialist
Farmington Hills, MI 48336
********************@***********.***
I am seeking a position where I can utilize my expertise, positive attitude, strong work ethic, superior organizational skills, uncompromising passion and ability to think adaptively to assist in the growth of a strong, reputable company. My ideal employment opportunity will allow me to grow both personally and professionally while positively impacting the organization and my peers. Authorized to work in the US for any employer
Work Experience
Restaurant Manager
Omega Restaurant - Detroit, MI
January 2001 to Present
September 2013 - Present)
● Manage and operate 140 seat restaurant; 25 - 30 employees
● Maintain Inventory, HR, Supervise 2 shifts
● Received highest restaurant rating for quality and service Collections Specialist
Credit Acceptance - Southfield, MI
January 2022 to August 2022
• Provided professional support in the collections of past due accounts while delivering exceptional, persuasive and efficient service on calls.
• Accepted and processed customer payments, set up recurring drafts and made the correct applications toward balances, keeping all account information up to date.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Met demands of busy collections group by performing high volume of daily calls. Server
Nordstrom/Bistro Cafe - Novi, MI
April 2019 to July 2020
• Opened and ran morning shift while delivering high quality customer service to promote Nordstrom culture, values and mission.
• Maintained a clean and organized workplace to optimize operations and set up my peers for success.
• Prepared and provided consistent hot and cold beverages and food products by following recipe and presentation standards.
Administrative Assistant
Concrete Cutting & Breaking, Inc - Detroit, MI
June 2016 to June 2017
• Maintain payroll information by collecting, calculating and entering data
• Complete payments and control expenses by receiving, processing, verifying and reconciling invoices.
• Maintain filing system
Legal Assistant
Miller Canfield - Ann Arbor, MI
May 2015 to August 2015
• Organized and attended bond closings
• Drafted, filed and served pleadings
• Reviewed, Analyzed and Drafted Correspondence
• Maintained filing system
Legal Assistant
Bosco & Ward - Marina del Rey, CA
January 2012 to June 2013
• Drafted, filed and served pleadings
• Propounded / Responded to Discovery
• Reviewed, Analyzed and Drafted Correspondence
• Maintained filing system
Legal Assistant
Law Office of William D. Becker - Los Angeles, CA
January 2009 to May 2011
• Drafted, filed and served pleadings
• Propounded / Responded to Discovery
• Calendar and Tickle Litigation Events
• Reviewed, Analyzed and Drafted Correspondence
• Assisted in trial with document handling and Notes
• Client Contact
• Maintained filing system
• Billing / Collections
Education
Associate's
International Academy of Design and Technology - Troy, MI Skills
• Microsoft Office Suite, Windows Operating System, AOS, CAD, WPM 90
• Payroll
• Microsoft Outlook
• Legal Research
• Legal Drafting
Languages
• Albanian - Fluent
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