Patient Advocate
Resume:
Annessa C. McMickin
Mauldin, SC 29662
PROFESSIONAL SUMMARY
Self-motivated and personable customer service professional with over 20 years of progressive experience in the various industries. Thrives in an environment where multi-tasking, setting priorities and excellent communication skills is valued. Experience has led to the following strengths:
Excellent Customer service and administrative skills
Excellent interpersonal communication skills
Ability to work with community and professional groups
PROFESSIONAL EXPERIENCE
I will be graduating from University of Phoenix in October with a Bachelor of Science in Health Administration
Shellpoint Mortgage Servicing 2016-present
Loss Mitigation Specialist
Indexing Loss Mitigation documents to accounts that have been referred for foreclosure, short sales, and accounts that are more than 61 days past due.
Shellpoint Mortgage Servicing 2014-2016
Performing Loan Consultant
Assisting my customers with various needs concerning mortgage accounts, dealing with escrow, insurance, and other needs of their mortgages
Resurgent Capital Services 2013-2014
Performing Loan Consultant
Assisted my customers with various needs concerning mortgage accounts, dealing with escrow, insurance, and other needs of their mortgages
Capital Management Services 2012-2013
Customer Service Representative
Part of the Management team as a Lead, I assist with escalated calls, we have over 50
Employees, who we manage, assist with knowledge of customers accounts in adjustments,
Payments and credits
Harvest Christian Academy 2009-2011
Infant Teacher
Assisted children with meals, diapering, read stories and taught them sign language
Gregory Brothers Cleaners 2002 - 2009
Customer Service Professional/Steam Press Operator
Assisted customers with counter sales played a major role in the Team preparation and completion of a successful PLP SBA audit.
Assisted customers with counter sales
Operated steam presser
Charter Communications, Simpsonville, SC 2001 - 2002
Broadband Customer Care Representative
Assisted customers with correction of cable receivers
Efficiently handled incoming calls
Kemet Electronics, Greenville, SC 2000 - 2001
Assembly Machine Operator
Continuously loaded anodes on assembly line
Change lead frame as needed
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