Customer Service Representative

Christie A. Martinez Lopez

512-***-**** adsrfg@r.postjobfree.com Phoenix, AZ 85051

Objective

Reliable customer service and operations manager seeks to bring supervisory skills to an organization. Brings excellent communication and leadership skills for a staff of fifteen+ employees and fully versed in inventory, budget management, and more. Skills

• Compassionate

• Energetic

• Works Well Under

Pressure

• Employee

Management

• Customer Service

• Attention to Detail

• Problem Solver

• Punctual

• Strong Work Ethic

• Leader

• Flexible

• Organized

• Bilingual

• Friendly

• Professional

Languages

English, Spanish

Experience

Operations Manager

Cheetahs Movers, Phoenix, AZ September 2020 - Present Provide first-point-of-contact customer service for the organization as well as orchestrate all scheduling, reporting directly to the owners.

• Manage all scheduling for customers and employees

• Map routing and dispatching for staff daily

• Handle all incoming inquiries for sales

• Field any customer service complaints

Home Care Service Provider

Nueva Esperanza, Phoenix, AZ September 2021 - Present Work as a transitional foster parent, 24/7 for children needing emergency placement until they can be reunified with a family member or sponsor.

• Responsible for all daily needs of the children, including basic necessities as well as transportation to case managers, counselors, lawyers, health care, school, required recreational activities, and more

General Manager

Dominos, Austin, TX August 2015 – September 2020

Responsible for the success of the entire store, reporting directly to the franchise owner.

• Managed all employees across shifts, including scheduling

• Met and exceeded daily labor percentage goal of 20%

• Oversaw inventory control, ordering, and budgets

• Directly fielded all customer care concerns and trained employees to correct mistakes

• Made sure products were made proportionally and looked nice so that customers would be satisfied with their orders

• Worked my way up from Customer Service Representative to Pizza Maker to Assistant Manager before being promoted to General Manager of the entire store Employee

Jason’s Deli, Austin, TX March 2012 – October 2015 Prepared and served food with a smile for the enjoyment of customers.

• Maintained high customer service standards during high-volume, fast-paced operations

• Took customer food orders and handled money and credit transactions quickly and accurately as a cashier

• Followed procedures for safe food preparation

• Worked on the line in the kitchen, assembling orders quickly, accurately, and well- presented

• Shelved stock appropriately as inventory was delivered

• Cleaned station regularly at the end of each shift Additional Experience

• Interned for Neighborhood Ministries inner-city kids club (Neighborhood Ministries, 2011)

• Volunteered in inner-city head start program, working with young children (Neighborhood Ministries, 2010)

• Nannied for infant, caring for her all day (Private family, 2010)

• Translated letters from English to Spanish and Spanish to English (Compassion International, 2006-2009)

• Traveled with dance troop performing and instructing traditional dances across the country (Centro Cultural Garifuna, 2008-2009)

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