Sales Associate Assistant Manager

MILAD SHAFIGH

**** ********* **., ***********, ** L5V 1W9

Cell: 807-***-****

E-mail: *************@*****.***

PROFILE:

Sales Associate with 6+ years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional process that drive profitability.

SKILLS & CERTIFICATIONS:

Registered member of the Professional Engineers of Ontario (PEO)

Fluent in English and Persian

Sales, negotiation and presentation skills

Strong communication and relationship building skills

Strong troubleshooting and problem-solving skills

EDUCATION

2014 - 2015 Mathematics Minor

Lakehead University, Thunder Bay, Ontario

2010 - 2014 Bachelor of Mechanical Engineering

Lakehead University, Thunder Bay, Ontario

2010 - 2012 Mechanical Engineering Technology Diploma

Lakehead University, Thunder Bay, Ontario

EMPLOYMENT HISTORY

Assistant Manager / Sales Associate: August 2016 to Present

Gap Inc., Mississauga, ON

Assist and average of 40 customers per day in finding or selecting items, and providing recommendations

Achieved and average of 140% of sales goals for three consecutive months.

Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases

Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up

Assistant Manager: April 2012 to August 2014

Footlocker, Thunder Bay, ON

Supported the store manager to increase monthly sales revenue by 15%

Recruited, hired, and trained 20+ associates, developing them into productive team members with excellent product knowledge

Protected store assets and merchandise by adhering to company operation standards

Coordinated schedules and training programs for the store’s 30-employee staff

Assistant Manager: September 2010 to April 2012

Champs, Thunder Bay, ON

Formulate and execute compelling seasonal sales promotions, resulting in over 30% - 40% increase in-store sales for five consecutive months in the year of 2011

Proactively interact with customers to recommend products that best suit their tastes, interests and needs, achieving a more than 90% in customer satisfaction rate.

Work collaboratively with a team of 8 other sales associates to devise strategic sales solutions to achieve and exceed the department’s monthly, quarterly and yearly sales goals.

Preserve up-to-date knowledge and information about the latest products or upcoming release to effectively assist customers with various product-related concerns by providing accurate details.

Sales Associate / Key Holder: May 2006 to April 2010

Sherway Gardens, Etobicoke, ON

Educated customers on special pricing opportunities and company offerings.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Upsold products and services to address customer needs and maximize sales.

Answered customer questions and addressed concerns resulting in reduction in customer complaints.

INTERESTS

I play organized soccer, badminton with friends and enjoy participating in all types of physical activities. Enjoy listening to music and work with computers.

REFERENCES

Available upon request.

Contact this candidate