Data Entry Customer Service

267-***-**** *********@*****.*** Philadelphia, PA 19143

Dawn M. Marshall

Highly motivated and goal driven professional with over 20 years of customer service and supervisorial experience. Recognized for the ability to lead, to work independently with minimal supervision, and to learn/develop quickly while contributing and collaborating as a productive team member. My transferable skills and knowledge have enabled me to perform well and exceed the expectations of my employers, colleagues, and customers served.

PROFESSIONAL EXPERIENCE

Lead Cashier

February 2020 – Present, PRWT Services, Inc., Philadelphia, PA

Daily supervision of 6-7 associates while overseeing business operations and completing essential duties and responsibilities to include:

Processing cash, checks, and/or credit transactions.

Reconciling and balancing monetary transactions to include completing all daily reconciliation logs for bank deposits.

Aiding customers with scheduling of court dates to contest violations.

Responding to customer inquiries via phone, email, and in person.

Record keeping of ticket and customer information using excel spreadsheets and other computer software.

Training and motivating employees to be able to properly perform responsibilities and duties of the operation.

Dispatcher/Cashier

November 2018 - February 2020, Park n’ Fly, Philadelphia, PA

Receiving and responding to incoming calls and inquiries.

Communicating with and dispatching drivers to airport terminals.

Providing exceptional customer service to patrons by preparing keys for vehicle pick-ups and processing payments.

Cashier Supervisor/Customer Service Representative

January 2017 – February 2020, The Fresh Grocer, Upper Darby, PA

Daily supervision of 10-20 cashiers/sales associates while overseeing business operations and completing essential duties and responsibilities to include:

Training and motivating cashiers to be able to properly perform duties and responsibilities of the operation.

Executing sales transactions efficiently and accurately.

Providing exceptional service to enhance customers’ experience.

Cash handling/register auditing.

Record keeping and data entry/reconciliation.

Mailroom and Payroll Clerk

October 2006 – October 2017, Aramark Corporation, Philadelphia, PA

Record keeping of all incoming and outgoing packages via computer system.

Package collection, sorting, and organization.

Verifying payroll and accounts payable for printing and distribution of mail.

Evaluating seasonal inventory counts and record keeping.

Supplies inventory and mailroom maintenance.

Training newly hired mailroom clerks by teaching them best practices and organizational mailing procedures.

EDUCATIONAL BACKGROUND

Benjamin Franklin HS, Philadelphia, PA

Diploma

CORE PROFICIENCIES

Customer Service Excellence Retail Store Operations

Team Building/Training/Supervision/Management Inventory Management/Loss Prevention

Cash Handling/Auditing/Record Reconciliation Data Entry/Clerical/Administrative

Payroll Microsoft Office and Computer Proficiency

REFERENCES

All references provided upon request.

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