Service Delivery Peer Specialist
Resume:
RaShelle Henderson
LPC, CAPM, PMP
Maryland
********.*********@*****.***
Organized, detailed-oriented Human Services Worker with 14 years of experience assessing the needs of vulnerable families, supporting and representing adults and children and developing care plans Authorized to work in the US for any employer
Work Experience
Resource Development Specialist, DS
DC CHILD & FAMILY SERVICES AGENECY
April 2018 to September 2021
-0301-9
Provide on-going support, trouble-shooting and family advocacy for the total array of social services and family foster care services.
Assists in counseling and advising or counsels and advises foster parents regarding relationship building and recommends appropriate social, cultural and educational enrichment activities to enhance child development in the home.
Coordinates and assures allocation of needed services, incentives and resources from CFSA to each foster home.
Assists in resolving complaints regarding inadequate or inappropriate social work performed by assigned child's social workers and foster parent care and chronicles historic patterns of difficulty when they occur in a given family foster home. Serves as a focal point for communication and remediation of all such concerns as they may involve the court, other social workers and supervisors, other support units of the CFSA, or the external legal and professional community.
Assists foster parent in navigating both the internal and external service provider community and so expends casework resources to support intensive service delivery.
Co-ordinates the creation of support groups based on needs and facilitates the group on a monthly basis
Identifies areas of need in foster homes and counsels them regarding remediation in these areas
Serves as the liaison for the agency with the foster parent.
Prepares for and participates in disruption conferences, fair hearings, court and administrative reviews and Family Team Meetings as required.
Provides consultation to the placement units based on interaction with the Resource Parent community so that placement match-ups can be recommended upon a child's entry into care or re-placement.
Performs other related duties as assigned.
Project Manager-Youth Progam
Training Grounds Inc. - Washington, DC
June 2012 to January 2021
•Manage a diverse set of youth development projects from beginning to end.
• Estimate the resources and staff needed to achieve project goals.
• Drive project execution of myriad required key-tasks associated with project completion.
• Develop project plans, communicate with key stakeholders and drive execution of a diverse set of projects while coordinating the efforts of project staff members and third-party contractors or consultants
• Maintain proper project documentation and ensure project follows usable and well-communicated schedules.
• Ensure that all project deliverables are met on-time, on-budget and meet the quality expectations of stakeholders.
• Identify, track, manage and mitigate risk for each project. Escalate these issues when necessary to ensure minimal impact to quality, budget, and timeline.
• Ensure clients and stakeholders have a clear understanding of expectations, deliverables, dependencies, risks, and progress toward achieving milestones.
• Regularly look for opportunities to increase stakeholder satisfaction and improve cross-departmental relationships.
• Coach, mentor and motivate project staff and influence them to take positive action on their assigned tasks.
•Build on existing and identify new client partnerships with the purpose of generating additional business
Certified Peer Specialist
FAMILY PRESERVATION SERVICES
December 2017 to April 2018
ACT TEAM)
Assist clients in articulating personal goals for recovery through the use of one-to- one and group sessions.
Support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving those goals
Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve these goals and self-directed recovery.
Assist clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.
Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans.
Independently or with periodic assistance of higher graded treatment team members, utilize and teach problem solving techniques with individuals and groups; discussions will be utilized where clients will share common problems in daily living and methods they have employed to manage and cope with these problems.
Share their own experiences and what skills, strengths, supports and resources they use and will demonstrate how they have directed their own recovery.
Use ongoing individual and group sessions to teach clients how to identify and combat negative self- talk and how to identify and overcome fears by providing a forum which allows group members and PS to share their experiences. By using
Assist clients in building social skills in the community that will enhance job acquisition and tenure Family Peer Coach
COMMUNITY CONNECTIONS
June 2016 to April 2017
Supported parents in connecting to resources in the community that will help them address basic needs and safety concerns.
Educated parents and families on Child Welfare and Juvenile Court systems.
Worked with parents to address case plan requirements and develop positive relationships with their Child Welfare Workers.
Participated in weekly home visits and phone calls with parents in order to provide them with emotional and practical support as they navigate the Child Welfare system.
Participated in joint meetings with Child Welfare Workers and parents.
Assisted parents with prioritizing their goals and case plan requirements.
Served as a role model by demonstrating effective communication skills with Child Welfare Workers, other staff, and community partners.,
Facilitated Parent Orientation Classes, informational classes orienting parents to the Child Welfare and Juvenile Court systems
Maintained accurate case documentation and complete all paperwork in a timely manner.
Ability to work directly with parents and to collaborate with CC staff in order to deliver appropriate and supportive services to families.
Ability to engage cross-culturally with diverse clientele and community partners, providing culturally relevant and sensitive support.
Willingness to engage in personal and professional development in order to develop new skills and meet the challenges of the position.
Assist in obtaining services that suit that individual's recovery needs by providing names of staff, community resources and groups that may be useful. Inform clients about community and natural supports and how to use these in the recovery process. Community resources may include but not limited to CFSA, DCPS, DHS, DDS, RSA, SSA,, etc. clients' service organizations, apartment complexes and other types of housing, etc.
Perform other duties necessary
Community Support Worker/Housing Liaison
MBI HEALTH SERVICES
July 2014 to June 2016
Aided clients in their own homes/program and in the community to allow them to function more safely and independently. Facilitates physical, recreational, social and educational activities. Provides clients with a positive role model.
Identified social, economic, recreational and educational services in the community that will meet clients' needs, Maintains liaison with other agencies, professionals, government officials and the community.
Recognized potential crisis situations, analyzes such situations accurately, develops strategies to deal with such situations, and informs the Key-worker, Supervisor and Manager when such incidents arise.
Recognized potential emergency situations, analyzes situations accurately, develops strategies to deal with such situations i.e. dispensing medication, dealing with client's aggressive behavior to ensure no harm comes to the client, staff and/or the public.
Assisted case management team in identifying potential problems. Provides input to counselors and other professionals with regard to the development of client program plans.
Monitored clients' well-being. Assists clients with daily life skills and/or behavior management training. Assists clients with basic cooking, etc. Assists clients in attending appointments when necessary and may provide transportation.
Monitored clients' progress and well-being and assists case management team in evaluating the effectiveness of planned counseling and support. Provides suggestions for the modification of clients' treatment plans.
Provided emotional support and feedback to clients (and their families and friends where concerned).
Acted as a positive role model for clients, providing life skills training and behavior management. Depending on client type, may assist with hygiene, grooming, dispensing and administering medication.
Facilitated and coordinated supportive activities with Homeless Alliance partners, including employment assistance programs, job readiness training, financial education, and parenting skills.
Established and maintains collaborative working relationship with community resources.
Reviewed programs and eligibility requirements, outreach to current and potential partner agencies, monitoring social action, data collection and program evaluation.
Conducted regular meetings or case conferences with case managers and coordinate efforts to build a comprehensive understanding of each individual homeless client and the Washington, DC homeless population’s needs.
Conducted cross training and cross-orientation of staff and staff from partner agencies serving Washington, DC homeless and those participating in supportive housing program to promote a shared knowledge and understanding of available community resources.
Collected and enter data into HMIS for monthly HUD reporting.
Maintained Good Done Great database administration.
Interpreted and applied regulations for grants in an accurate manner and spends grant funds timely.
At the request of the Deputy Director, generates reports for meetings of the board of directors.
Performed other duties necessary
Community Health Worker
MARY CENTER
August 2013 to April 2014
Helped individuals, families, groups and communities develop their capacity and access to resources, including health insurance, food, housing, quality care and health information
Facilitated communication and client empowerment in interactions with health care/social service systems
Helped health care and social service systems become culturally relevant and responsive to their service population
Helped people understand their health condition(s) and develop strategies to improve their health and well being
Helped build understanding and social capital to support healthier behaviors and lifestyle choices among people
Delivered health information using culturally appropriate terms and concepts
Linked people to health care/social service resources
Provided informal counseling, support and follow-up
Advocated for local health needs
Provided health services, such as monitoring blood pressure and providing first aid
Made home visits to chronically ill patients, pregnant women and nursing mothers, individuals at high risk of health problems and the elderly
Translated and interpreting for clients and health care/social service providers Community Support Worker
FIHANKRA PLACE WELLNESS CENTER
June 2009 to June 2012
Assisted clients with a developmental disability and/or a mental health issues, encouraging and supporting them in their daily lives.
Modeled, taught and supported all functions of home life, daily living activities, leisure and recreation for improved quality of life for their clients.
Provided services which are rehabilitation and environmental support considered essential in assisting a client in achieving rehabilitation and recovery goals which focus on building and maintain a therapeutic relationship.
Maintained a therapeutic relationship with the client
Assisted and supported client in crisis
Advocated on client's behalf, via DC Superior Court, Mental Health Diversion
Participated in the developing and implementation of treatment plans (IPC/IPR)
Assisted with growth of basic skills function in the community; educate, support and consult the client's families and support system directed toward the well-being of the client
Assisted client in increasing social support skills and networks that alleviate life stressing and enhancing independent living
Developed supportive interventions to avoid out-of-home placement
Maintained Progress Notes on each client for each service delivery (intervention) which indicates date, time of services, duration, etc., which are reviewed by the assigned practitioner.
Performed other duties necessary
Lead Residential Aide
FIHANKRA PLACE WELLNESS CENTER
June 2010 to February 2011
Facilitated systems and routines for grocery shopping, cooking, cleaning, maintenance, house finances, etc., and ensure these tasks are completed
Oversaw residents' needs, including: nutrition, dressing appropriately, personal hygiene, medical needs and follow-up, transportation, recreational and leisure activities, social or other special services needed.
Helped develop Individual Plans (IPS) by filling out and gathering assessment materials. Recommend goal areas; implement and document outcomes according to the IP.
Assisted in accessing recreational and leisure facilities in the community.
Advised residence about their rights, counsel, and advocate on their behalf.
Attended and participate in team and agency events, including house meetings, monthly team meetings, monthly Agency-Wide meetings
Facilitated participation in churches/synagogues, activity groups, civic associations, and informal community connections.
Responsible for supervising, coordinating, implementing and participating as necessary.
Evaluated the level of functioning, daily living activities and current mental status.
Observed daily behavior of residence during shift.
Perform other duties necessary.
CEO and Founder
LYTWORK (LivingYoung Testimony) Non-profit - Washington, DC capacity-building efforts through collaboration with Far SE Collaborative and East River Collaborative service providers to ensure that there is effective coordination of programs, events and activities for residents. Flatwork is committed to strengthening our communities by building strong, healthy families. We strive to instill positive behaviors by being a positive role model for our at-risk youth population. It is more difficult for at- risk populations to make positive choices when the negative constantly approaches them.
Education
Associates in Project Management
Strayer University BA of Social Work Candidate
December 2020
Skills
• 45 WPM (Less than 1 year)
• MICROSOFT OFFICE (Less than 1 year)
• MS OFFICE (Less than 1 year)
• TYPING (Less than 1 year)
• Estimating
• Outlook
• budget
• Scheduling
• maintenance
• Trello
• Project Implementation
• Behavior Management
• Program Management
• Business Analysis
• Jira
• Agile
• Business Management
Certifications and Licenses
Project Management Professional (PMP)
Driver's License
CAPM
Certified Family Peer Specialist -DC Department of Behavioral Health May 2017 to Present
Triple P Positve Parenting Acredited Provide Level 4-5 Present
Assessments
Creating Presentations with Microsoft PowerPoint — Proficient April 2020
Knowledge of Microsoft PowerPoint tools and features. Full results: Proficient
Work Style: Reliability — Familiar
September 2020
Tendency to be dependable and come to work
Full results: Familiar
Home Health Aide Skills — Completed
September 2020
Providing care to patients in a home setting
Full results: Completed
Spreadsheets with Microsoft Excel — Completed
April 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Project timeline management — Completed
September 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Work motivation — Completed
September 2020
Level of motivation and discipline applied toward work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Type 45 wpm; Proficient in Microsoft Office, Notary Public Commission expire 05/14/2019 Federal Public Trust Clearance active 11/2017
Salary Expectations: negotiable
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