Service
Resume:
Vanessa Battle
Criminal Justice Graduate
Human Service Worker
****************@*****.***
QUALIFICATION SUMMARY Experience Customer Service professional with organizational, technical, interpersonal, communication, self-motivation, critical thinking skills, innovative ideas, and solutions driven, along with academic training in criminal justice and human services concepts.
Organizational Skills
Team Player
Analytical Skills
Microsoft Office Suite, Internet, and email navigation
EDUCATION:
Colorado Technical University, Colorado Springs, CO - Online
Concentration: Criminal Justice / Human Services, Bachelor of Science Graduate 2020
ACADEMIC TRAINING
Criminal Law examined the general principles of policy and procedures of criminal law.
Victim ology studied victims of various forms of crime, from battered women to auto theft, emphasizing victims of domestic violence, sexual assault, and child abuse.
American Corrections explored the study of victims of various forms of crime, from battered women to auto theft, emphasizing victims of domestic violence, sexual assault, and child abuse.
· Prince Georges Community College 8/ 2013
o Concentration: Human Services
· Baltimore City Community College - 2000
· Concentration: GNA
· Ron Thomas School of Cosmetology – 1980
Technical Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook, and Access
EXPERIENCE HIGHLIGHTS
Customer Service Skills
Scheduled appointments daily for the patient to make sure they had the correct dates for their outpatient service. Provided nutrition according to dietary, fed bed-bound residents.
Providing care to residents according to Individual Care Plan (ICP)
Ensure resident’s environments were clean and safe to avoid incidents
Transported customers to their doctor’s appointments to ensure their safe return back to the facility.
Logged the patient medical information daily on excel to keep the doctor updated on the patient progress.
Answered inbound calls daily to ensure that each call was routed to the proper department.
Experience with disability services to youth with special healthcare needs.
Experience working with caring for clients with disabilities and using behavior modification plans.
WORK EXPERIENCE
Geriatric Nursing Assistant, Heritage Harbor Nursing and Rehabilitation, Annapolis MD, 10/2016- 02/2018
Geriatric Nursing Assistant, Future Care, Clinton MD, 03/2015- 03/2016
Home Health Aide, Hands 2 Care, Clinton, MD, 10/2016 – 11/2016
United Cerebral Palsy – Direct Support Professional, Annapolis Md. 06/2010 – 7/2016
Geriatric Nursing Assistant, Fort Washington Rehabilitation Center, Fort Washington, MD, 06/2009 – 12/2015
Direct Care Associate, Crownsville Hospital Center, Crownsville, MD, 03/1985 -12/2007
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