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Lucky Uzoma Nwoke

Client Relationship Specialist

Ojota, Lagos State

081********

Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction.

Customer-focused and experienced in call center practices, retail and corporate business operations, with the proven ability to work towards and consistently exceed targets. Committed in delivering high service standards, with a dedication to not only handle complaints, but solve problems.

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Sensitize dealers on the various services o ered

Tasked with acquiring new car dealers, getting them onboard and getting their rst cars Understanding the automobile ecosphere and the underlying factors that a ects dealers regionally and tailoring their requests in alignment with these factors.

Initiate relationship with solid persuasive and negotiation skills in the collection space. Maintained focus towards meeting KPI

Sensitize potential customers on company's credit services Worked frequently with 3CX and Google workspace suite. Customer Care (inbound/outbound)

Handle high volume of customers of over 200 calls daily. Solving multiple problems with solid technical and multitasking abilities. Cumulative average of 98% CSAT score with creative adherence to script. Delivery Success Rate at an 89% average

Telesales (inbound/outbound)

Highly proactive in up-selling and cross-selling, with strong product knowledge which mostly helped in selling complementary items and solid team collaboration for a successful service delivery. With my team(onsite/remotely), we moved sales up by 73% within my rst quarter of reschedule. Worked frequently with Order Management System (OMS), Xcally and Salesforce. Proactively part of a 4 man team that secured and executed businesses for the installation and replacement of surveillance systems for one of UAC FOODS quaters at Abebe Court, Ikoyi Lagos and LAMATA, Primero BRT Station, Ikorodu Lagos.

Built relationships that gave us businesses in the supply of servers, high grade computers and accessories for Ikeja Electric, Schlumberger, ExxonMobil, Diamond Bank etc. Worked frequently with O ce 365, Microsoft Suite, Company's customized CRM. Acquisition/Activation Manager 2022 Till date

JIJI CARS

Customer Service/Telesales O cer 2022 2022

OMALEND FINANCIAL SERVICES

Customer Service Specialist 2020 2022

JUMIA NIGERIA

Sales Executive 2018 2019

CRESTSAGE LIMITED

Professional Pro le

Work experience

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Marketing of the bank's products and services to private individuals. Played some customer service roles for walk in customers that intend to inquire about the services of the bank. Data entry forMy both new and existing customers with strict adherence to KYC compliance. Worked frequently with infopool database.

Actively engaged in the distribution and installation of ECS anti-skimming devices on ATMS in the South-west region of Ibadan for Sterling and Diamond Bank.

Direct Sales Agent 2016 2018

FIRST CITY MONUMENT BANK

Operational Support Assistant 2014 2016

SPL GROUP

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Graduated with a Second class, upper division.

B.Sc. Economics 2010 2013

AFE BABALOLA UNIVERSITY ADO-EKITI

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Certi cate of Professional Ethics completed

Customer Service, Communication Skills and Customer Experience In view

Certi ed Financial Analyst (in view) 2022

CORPORATE FINANCE INSTITUTE (CFI)

Customer Services (CPD Certi ed) 2022 2022

ALISON

Salesforce Certi ed Administrator Training 202*-****-**** UDEMY

Capacity to e ectively disseminate information or create rapport to drive very meaningful relationships between colleagues and customers. Team player with strong emotional intelligence to understand and manage my team and manipulate morale to achieve optimum output. Ability to identify customer's needs and match the most appropriate and satisfying product or solution.

Communication

Team Collaboration

Client Relationship

Created with

Education

Certi cations

Skills

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