Customer Service Assistant Director
Resume:
EFRAIN LOPEZ-GAMEROS,MBA
**** ********* ******* ** · El Paso, Texas. 915-***-****
**********@*****.*** ·
Objective: Proficient Marketer & IT analyst professional looking for an opportunity to develop and enhance corporate plans.
EXPERIENCE
JANUARY 2018 – PRESENT
FREELANCE IT SERVICES
EL PASO TEXAS-JUAREZ, MEXICO
• Accountable for all IT projects and services including delivery, performance, and functionality.
• Installed and configured home network hardware.
• Deploy Windows Server operating systems as PDCs, Print, DHCP, RAS, VPN and DNS servers.
• Deploy printers and 3-in-1 devices in network and standalone environments.
• Deploy SQLServer, import databases and assign user and group permissions.
• Resolve hardware, software and network issues.
• Provide remote, phone and physical location support.
• Worked one on one with customers to find solutions in sales, e-commerce and customer service and support.
JANUARY 2016 – AUGUST 2016
HUMAN RESOURCES ASSISTANT, CITY OF EL PASO HALL#1
Claudia Lujan MBA, Assistant Director of Human Resources. 300 North Campbell El Paso, Texas 79901.
• Preparing and editing specialized documents and presentations.
• Updating and preparing spreadsheets and generate reports.
• Reviewing computer generated printouts for accuracy
• Performing a broad variety of related office activities and support functions.
• Maintaining record keeping, compile files, retrieve and file documents and information in accordance with specified guidelines
• Reviewing and entering diverse information into a computer system. Reviewing applications for completeness and eligibility.
• Preparing human resource documentation for new employees.
• Reviewing a variety of reports, files and records to verify information, resolve errors and gather information.
• Preparing memoranda and prepare other information for distribution, 2
review and signature.
• Maintain files and records, including personnel files, training records, workers’ compensation, unemployment and other documentation.
• Answering phones and provides information to the public, applicants, employees and other city departments.
• Assisting in some projects of the Assistant director such as presentations and programs of new employee orientation.
AUGUST 2015 – JANUARY 2016
OFFICE ASISTANT AND PROJECT PLANNING, CITY OF EL PASO HALL#1 District #8 Representative Cortney Niland.
300 N. Campbell El Paso, Texas 79901.
• Preparing documents and correspondence such as Newsletter, memoranda, forms and other certificates for the district office.
• Basic accounting exercise’s such as reconciliation, records and other documentation for the district office.
• Greeting and responding to visitors, citizens, and some public personnel in a professional manner.
• Maintaining records, files and databases updated.
• Receiving Interoffice correspondence, packages other communications for the district office.
• Preparing reports and agenda for council meeting.
• Coordinating and scheduling meetings for the representative.
• Attending special events such as ribbon cuttings and community meetings for the office
• Dealing with constituent’s calls and other issues of the district.
• Maintaining inventory and order office supplies
AUGUST 2012 – DECEMBER 2014
PAYROLL SPECIALIST CHARO AUTO SALES
512 copia St. El Paso, Texas 79903
• Assisting in the daily operation of the dealer shop. Includes: Opening and closing
procedures.
• Assisting in creating and maintaining advertising Promotions in social media.
• Providing excellent customer service. Includes: Greets customers; creates and maintains relationships with customers.
• Processing sales and take payments; provides information about every retail and
credit process to customers.
• Entering customer contact information into POS system to follow-up for future sales.
• Assisting in payroll management. Includes: Entering new product information into inventory database.
• Other related duties as assigned
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EDUCATION
DECEMBER 2021
MASTER’S IN BUSINESS ADMINISTRATION, UNIVERSITY OF LOUISIANA AT LAFAYETTE
GPA:3.90
DECEMBER 2017
BBA IN COMPUTER INFORMATION SYSTEMS, THE UNIVERSITY OF TEXAS AT EL PASO
GPA:3.15
DECEMBER 2015
BBA IN MARKETING, THE UNIVERSITY OF TEXAS AT EL PASO GPA:3.0
SPRING 2014
ASSOCIATES IN BUSINESS & ACCOUNTING, EL PASO COMMUNITY COLLEGE GPA:3.20
SKILLS
• Efficient account manager.
• Strong understanding in the
application of MS packages.
• Adobe Packages.
• SPSS experience.
• Neogov software experience.
• C++ experience
• Knowledge in Python
• Tableau experience
• Studio Azure experience
• Creative Problem solving.
• Interpersonal Abilities.
• Knowledge in administration.
• Bilingual speaker (Spanish-English).
• Public Speaking.
• File Maintenance.
• Leadership/Management.
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• Contributed in the area of customer
service.
CERTIFICATIONS
“Six Sigma Green Belt Certification”
TMAC Paso Del Norte. The University of Texas at El Paso Issued :2019, El Paso Texas
RELEVANT COURSEWORK
CIS_3325: Advanced Microcomputer Business Applications: (Programs used Microsoft Excel 2016, Access 2016.
CIS_3301: Intro to Business Application Programming: (Programs used Microsoft Visual Studio).
CIS_3350: Business Systems Analysis & Design: (Programs used Publisher 2016) CIS_4365: Database Management: (Programs used MySQL by Oracle) CIS_4375: Introduction to Electronic Commerce: (Programs used Access 2016, Microsoft sql server)
CIS_4385: Introduction to Information Security Systems: (Programs used Microsoft baseline Security, Hackme, Microsoft Firewall).
CIS_4320: Object Oriented Programming Environment :( Programs used Microsoft sql server 2016, Python).
MMT_4301: Marketing Research(Programs used SPSS,SAP). AFFILIATIONS
Association of Latino Professionals for America
Chapter El Paso.
Member of the association since spring 2013 to fall 2015. Part of Professional development department in the organization. Rebuilding together El Paso Certificates Marketing project. This supports and helping the elderly and or disables low-income homeowners in El Paso.
Roger de Moor November, 2014.
5823 N, Mesa Suite 535 El Paso, Texas.
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