Customer Service Operations Supervisor

Krista Malone

Mortgage Loan Officer 330-***-**** ***********@*****.***

Outstanding leadership and customer service skills for 28 years. Team player handling multiple responsibilities simultaneously. Focused and driven to reach company goals. Personable, professional and capable of building immediate positive customer rapport, with long term loyalty.

During my 28 years of experience. I held a number of positions such as Assistant Branch Manager, Operations Supervisor, Mortgage Loan Officer, Customer Service Specialist and Head Teller positions.

I am committed to consistently providing outstanding management principles and customer service skills. I am a team leader who has coached on all levels to provide a high level of results while always focusing on a positive work environment. I have the ability to learn new technologies in a quick and efficient manner. I would love to use my experience and skills to become an asset to your company.

Work Experience

Mortgage Loan Officer

Third Federal Savings and Loans - Fairlawn, OH

February 2017 to May 2022

Submitted, reviewed, processed, and closed mortgage loans. Consistently maintained a pipeline of 40-50 mortgage loan applications at all times.

Maintained up to date knowledge of products and services available to customers.

Contributed to team success by exceeding monthly sales goals regularly.

Organized, accurate with great attention to detail.

Managed Team player with strong communication skills with loan customers and team members.

a variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently.

Operations Supervisor/ Assistant Branch Manager

PNC Bank/National City Bank - Fairlawn, OH

June 2005 to October 2016

Operations Supervisor/ Managed, reviewed and processed Healthcare Information for Lock Box Processing to meet daily deadlines. Ensured data Integrity and confidentiality by observing strict guidelines and adhered to HIPPA laws.

Assumed ownership over team productivity and managed workflow to meet and exceed service goals.

Coached and supported the development of operations staff to meet performance expectations.

Interviewed, and directed new hires during department orientations.

Responsible for maintaining schedule, vacations and absent days for team.

Reviewed and submitted payroll to be processed

Filing and data input was an important aspect with my role.

Education

Bachelor of Arts Degree in Psychology

St. Thomas University - Fredericton, NB

September 1988 to May 1992

Skills

Active Listener with Strong Communication Skills

Complex Problem Solving

Time & Client Management Skills

Staff Training & Development

Record Keeping and Documentation

Management Skills

Computer Proficiency

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