Vietnamese Customer Service Representative

CURRICULUM VITAE

Full Name : NGO BA LIEM

Nickname : LIEM

Birthday : May 01, 1982

Sex : Male

Civil Status : Married

Nationality : VIETNAM

Address : For now I’m still in Vietnam. However I will go to the Philippines as soon as I am offered the job.

Contact No : +84. 942.308.511

https://www.facebook.com/joseph.liem.1

Or Zalo: 0942.308.511 (Bá Liêm)

Email : ************@*****.***

Available : Anytime for full-time job and shifting position. OBJECTIVE

I would like to apply for Bilingual Data Analyst position in your company. It is a challenging position offering high responsibility to build upon my previous work experiences.

EDUACATIONAL BACKGROUND:

2011 – 2013 : Under graduated in Bachelor in Theology course of the Don Bosco Center of Studies.

2005 – 2008 : Graduated Philosophical and Educational Studies from The Salesian Institute of Don Rua 4G Bui Thi Xuan–Da Lat, Vietnam. 2000 – 2003 : Certificate of Computer and English. 1997 – 2000 : Graduated Nguyen Du high school at DaLat – Vietnam. WORKING BACKGROUND:

1. 2016 up to now: I’m working as an English Tutor for some Vietnamese students. 2. 6/2014 – 1/2016:

COMPANY NAME : LIGHTSPACE CONSULTANCY INC.

ROLE : Vietnamese Customer Service Representative

JOB DESCRIPTION AND EXPERIENCES:

- Supporting clients through Chat, Phone and Email.

- Answering all concerns about products and introducing new products offered.

- Checking clients’ information and resolving quickly all issues relating to products and transactions.

- Contacting and coordinating with other departments to give clients best services.

- Collecting available problems and submit to POCs/Team Leader. Working at Lightspace Consultancy Inc. from June 30, 2014 until Jan 7, 2016 with rotating shift as a Vietnamese Customer Service Representative, I have learned many experiences:Clients cannot observe your intentions but we have to treat them well in every aspect of interaction and experience;A sincere apology is the quickest way to repave the road of customer trust; When we hold resentment in our hearts, we deliver far below our capabilities; and the customer is the heart of business success. 3. 8/2008 – 3/2011:

- 8/2008 – 3/2009:

COMPANY NAME: DON BOSCO TECHNICAL INSTITUTE - Victorias City, Philippines

- 3/2009 – 3/2011:

COMPANY NAME: DON BOSCO TECHNOLOGY CENTER - Cebu City, Philippines ROLE : Assistant

JOB DESCRIPTION AND EXPERIENCES:

- Assisting students during school day.

- Assisting grade 1 and 2 students during PE class.

- Assisting boarders in the afternoon and in the evening. For almost three years working in these schools as an Assistant, I have learned many experiences. I have learned how to work, how to relate with different people, different cultures and different languages. I have learned how to work as a team and being responsible with my job.

4. 2001 – 2002:

I worked in a Printing shop in Vietnam as a customer service. SKILLS AND CAPABILITIES

- Be able to work diligently in any situation even high pressure condition.

- Good communication skills in both English and Vietnamese.

- Active and friendly with everybody.

- Always paying respect to supervisors and all the colleagues.

- Good in team working, cooperating with fellows to solve all issues. I am available for interview and thank you very much for your time.

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