Manger

Virgen Maria Valdez

Bi-Lingual Medical Assistant

**** * ****** ************, ** 19124 267-***-****

Career Scope

Seeking a position that will allow me to utilize my training, education and past experiences to enhance the quality of patient care.

Skills

Bilingual (Spanish/English), Microsoft Word, Excel 97, Access, Powerpoint, patient charting, filing, typing, (40 wpm), vital signs, physical therapy modalities, injections, venipuncture, CPR/First Aid certification, instrument sterilization, EKG.

Qualities

Abilities to multi-task, reliable, capable of assuming and mastering new responsibilities, motivated and dedicated to providing professional quality patient care, ability to decisively handle trauma situations, can deal effectively with difficult patients, maintain excellent relationship with patients, family, staff and administration.

Work Experience

09/13- Curent PHILADELPHIA, PA

Summer Meals Program/Daycare

•To improve the life life of people with diabetes through user friendly, proactive, educational support that delights customers and helps progress towards their goals.

09/06-09/13 ICT GROUP/SYKES LANGHORNE, PA

Call Center Representative

•Answer customer questions, explain available services, correct errors, provide information on pricing, take orders, develop, leads, and or sell products and services.

•Ensure maximum good will from inbound phone transactions.

•handle inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

06/05-09/05 PHILADELPHIA COLLEGE OF OSTEOPATHIC MEDICINE PHILADELPHIA, PA

Medical Assistant Externship

•Received inbound calls, finger sticks, vital signs.

•Spirometry test, EKG, patient charting, Venipuncture, injections.

EDUCATION

10/04-07/05 Thompson Institute PHILADELPHIA, PA

•Medical Assistant Diploma

04/2005 Temple University PHILADELPHIA, PA

•GED

References available upon request.

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