Service Representative Customer
Resume:
I am a professional individual with extensive knowledge and experience in the customer service and teaching professions. I have polished communication and organizational skills and a drive to overcome barriers and reaching objectives. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I have outstanding interpersonal and intrapersonals skills which maintain clients satisfaction and further developing relationships.
Work History
2021-07 - 2022-06
Customer Service Representative
Whitestone Furnishing, Saatva, Queens, New York, United States of America
Investigated and resolved customer inquiries and complaints quickly.
Promptly responded to inquiries and requests from prospective customers.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Effective liaison between customers and internal departments.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered product and service questions, suggesting other offerings to attract potential customers.
2018-03 - 2020-03
Customer Service Representation
The Home Depot, Glendale, New York, United States of America
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Processed customer adjustments to maintain financial accounts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered product and service questions, suggesting other offerings to attract potential customers.
Responded to customer requests for products, services and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Met customer call guidelines for service levels, handle time and productivity.
2014-09 - 2016-02
Teacher
Ministry of Education, Guyana, Berbice, Guyana
Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Completed daily reports on attendance and disciplinary performance.
2010-01 - 2014-07
Teacher
Ministry of Education, Guyana, Berbice, Guyana
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Fostered team collaboration between students through group projects.
Education
2003-09 - 2008-07
GED
New Amsterdam Secondary School - New Amsterdam, Guyana
2017-09 - 2017-10
Home Health Aid
Bena Home Care Agency - Queens, New York
2010-01 - 2010-07
Business And Computer Studies
Business Studies - New Amsterdam, Guyana
References
Kevin Matler
Customer Relations Manager
Whitestone Furnishing, Saatva
Christina Strongilos
Assistant Manager
The Home Depot
Contact
Address
Queens, NY, 11419
Phone
************@*****.***
Skills
Complaint resolution
Excellent
Creative problem solving
Excellent
Professional telephone demeanor
Excellent
Recordkeeping strengths
Excellent
Active Listening
Excellent
Dependable and Responsible
Excellent
Excellent Communication
Excellent
Critical Thinking
Excellent
Good Telephone Etiquette
Excellent
Interpersonal Communication
Excellent
Organization and Time Management
Excellent
Magento
Excellent
MS Office
Excellent
.
Alia Mohammed
Customer Service Representative, Teacher
Contact this candidate