Customer service Representative
Resume:
Michelle Poore
Decatur, GA ***** *****.********@*****.***
A challenging position as a Customer Service Representative, Supervisor/Manager in a variety.
Work Experience
Customer Service Representative
Bakkt- Wells Fargo Rewards Atlanta, Ga (Remote)
Take up to 40-50 Calls
Support Financial products and services
Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
Perform redemptions for rewards from Credit card purchases.
Provide training on policies and procedures and provide guidance to less experienced individuals.
Experience in Customer Service, Financial Services and Contact Center.
Customer Service Representative
Cspire Wireless - San Marcos, TX
March 2017 to April 2022
•Take Up to 25-35 Calls a day
•Troubleshoot DSL internet
•Create Tickets for Technicians to come out resolved issues at home or business
•Provide exactly customer service
2 Contract Customer service Representative (Cspire Wireless)
•Take up to 30-35 calls and chats a day
•Ensure quality customer service
•Assist with payment Extensions
•Trouble shoot devices Create escalations to Technical department.
Line Cook/ Supervisor
Hojeij Branded Foods - Atlanta, GA
August 2015 to August 2017
•Count inventory
•Order inventory
•Manage up to seven or more people
•Oven tend
•Make Pizzas
•Prep Food
•Slap dough
•Make polish (started for dough making)
Customer Service Supervisor/Manager
Papa John's Pizza - Decatur, GA
April 2009 to November 2015
•Issued instructions and assigned duties to workers.
•Supervised and coordinated activities of workers engaged in customer serviceactivities.
•Observed and evaluated workers' performance.
•Resolved complaints and answered questions of customers regarding servicesand procedures.
•Trained and managed crew of seven and achieved significant improvements in their productivity.
•Trained and instructed employees.
•Supervised seven employees, scheduled work hours, resolved conflicts, and determined salaries.
•Helped workers in resolving problems and completing work.
•Reviewed and checked work of subordinates such as reports, records, and applications for accuracyand content and corrected errors.
•Made recommendations to management concerning staff and improvement of procedures.
•Planned and developed improved procedures.
•Responsible for money management, inventory, labor, customer servicecompliance
Assistant Manager/Insider
Papa Johns Pizza - Atlanta, GA
July 2006 to July 2008
Checked to ensure that appropriate changes were made to resolve customers' problems.
•Trained five people in making pizzas, catching oven, answering phones.
•Resolved customers' service and billing complaints by performing activities such as exchangingmerchandise, refunding money, and adjusting bills.
•Issued receipts, refunds, credits, and change due to customers.
•Offered customers carry-out service at the completion of transactions.
•Monitored checkout stations to ensure that they had adequate cash available and that they were staffedappropriately.
•Received payment by cash, check, credit cards, vouchers, and automatic debits.
•Resolved customer complaints.
•Maintained clean and orderly checkout areas.
•Counted money in cash drawers at the beginning of shifts to ensure that amountswere correct and that there was adequate change.
•Greeted customers entering establishments.
Education
GED
DeKalb Technical College - Clarkston, GA 2009
Mcnair High School - DeKalb, GA, US 2002 to 2006
License in Practical Nursing
Georgia Piedmont Technical College - Clarkston, GA
Skills
•Planting
•Gardening
•Assistant Manager Experience
•Customer service
•Employee Evaluation
Assessments
Verbal Communication — Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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