Customer Service Team Member
Resume:
***************@*****.***
Roanoke, Virginia 24019
RONALD
PUCKETT
@
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Sharp individual with team player attitude and well-honed skills in
[Skill] and [Skill]. Known for successfully troubleshooting [Type] equipment and managing [Task]. Personable professional with fluency in
[Language]. Talented [Job Title] with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Industrious and enthusiastic management professional offering [Number]+ years of [Industry] experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Enthusiastic leader with
[Number] years of experience planning, leading and improving [Area of expertise] functions. Strategic in developing policies, managing [Type] activities and [Action]. Focused on motivating staff and working with diverse personality types by [Action] and [Action] to drive improvements. Forward-thinking Manager with [Number] years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Direct and improve
[Type] operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of [Industry] operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
PROFESSIONAL SUMMARY
Strategic planning
Staff management
Negotiation
Budgeting
Financial management
Sales and marketing
Computer literate
Credit card processing
Training development aptitude
Strategic sales knowledge
Employee relations
Active listening skills
Cash handling and management
SKILLS
Star City Auto Part - Manager
Roanoke, United States • 10/2013 - Current
WORK HISTORY
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
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Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
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Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
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Trained and guided team members to maintain high productivity and performance metrics.
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Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology
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Positive and friendly
Data collection and analysis
Verbal and written communication
Business development
Business planning
Job inspections
Natural leader
Money handling abilities
Strong interpersonal skills
Customer-oriented
Motivated team player
Key holder experience
Planning and Organization
Team building expertise
Credit card transactions
Northside High School
06/2008
High School Diploma
Virginia Western Community Colleg
e
Roanoke, VA
Some College (No Degree): Automot
ive
EDUCATION
Star City Auto Parts - Car Sales Man
Roanoke, United States • 10/2013 - Current
upgrades.
Established and maintained positive work environment to enhance retention and productivity.
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Conducted scheduled and impromptu evaluations to assess work performance.
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Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
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• Supervised [Number] of employees in [Type] shop.
• Hired, trained and mentored staff to maximize effectiveness.
• Trained new employees in specific job requirements. Opened and closed store independently when needed and prepared nightly bank drop for manager.
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Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
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• Issued receipts and processed refunds, credits, or exchanges. Maintained organized checkout area and swept floors and emptied trash cans.
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Checked prices for customers and processed items sold by scanning barcodes.
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Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
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Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
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