Reservation Agent Front Desk

ACCOMPLISHMENTS

WORK HISTORY

ANNE RUTTER

NY, NY. 10036

917-***-**** ***********@***.***

Energetic Server and Host with over 25 years of experience in providing world class customer service in an upscale hotel environment.

Member of Marriott Quarter Century Club- 25 years or more of Service IRISH ARTS CENTER

Usher // New York, NY // December 2021 to Current

Greeted and collected tickets of patrons at Irish Arts Center Provided information about current and future events at facility. Assisted patrons with seating by giving directions and lighting paths. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Greeted customers with smile and provided friendly, knowledgeable service. Directed ticket holders to seats and facility locations. 59 E 59 STREET THEATERS

Usher // New York, NY // February 2022 to Current

Usher for 3 separate theaters, duties that included Front Desk Greeter, Ticket Scanner, Seating, Distributing Programs

AMERIVENTS

Catering Server // New York, NY // November 2021 to Current Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event

Provided friendly, courteous service to create memorable moments for guests. Arranged linens and table settings according to seating plan and event theme. THE MARRIOTT MARQUIS VIEW LOUNGE AND RESTAURANT

Server // New York, NY // November 1992 to March 2021 Senior server in fast-paced, high volume rotating lounge. Personal sales ranging from $1000 to $ 5000 per evening. Trained new staff members in etiquette, protocol and all Marriott Standards and property Individual Standard Operating Procedures.

Continually improved sales through food and beverage recommendations and upselling techniques. Designed floor plans for special events and Large parties. Bartended for large parties, functions and as a fill-in service bartender. Held Responsible for all Marriott Cash Handling Procedures. Banquet server for special events, large parties and functions within View Complex. Created personal experience through steps of service and personally connecting with guests to ensure a returning clientele.

Guided guests through menus while demonstrating full knowledge of food, beverage and ingredients. Arranged for set up, restocking and breaking down section and side station and assigned side work.. Issued checks and collected payment in a timely manner. GILDA"S PAPETERIE

Store Manager // Newburyport, MA // May 2004 to September 2004 Filled in during View Lounge renovation closure and owner's vacations. Held responsible for overseeing inventory and reordering product. Prepared daily cash drawer and deposits.

Assisted with guests' inquiries and specialty item designs. Informed guests of promotions and new items.

Maintained clean, neat and organized displays.

SKILLS

PERFORMANCE EXPERIENCE

CERTIFICATIONS

REFERENCES

MARRIOTT MARQUIS

Restaurant and Events Reservation Agent // New York, NY // November 1991 to November 1992 Successfully managed 200 to 500 restaurant reservations per day. Provided excellent customer service to a variety of clientele through personalized conversations. Communicated with managers and host staff about large parties, special requests and VIP's. Suggested upgrades and add-on options of events packages to increase revenue for all outlets in hotel. Accepted and processed payments for events in accordance with Marriott Guidelines. Maintained accurate records and documentation for all reservations to be reported to Sales manager. MARRIOTT MARQUIS THE VIEW LOUNGE

Host // New York, NY // November 1989 to November 1991 Greeted average of 300 guests per night and escorted them to their tables. Successfully planned seating and assigned guests to tables while ensuring that each server had proper number of customers in their sections.

Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials while guests waited for their server. Received dining room reservations, arranged parties, special events, or special services for diners.. Assisted in setting up planned events and last-minute parties. Informed servers of newly seated parties for speedy service. Beverage preparation

Hospitality Service Expertise

High-Volume Dining

Guest Seating Arrangements

Food station setup

Food and beverage pairings

Actress and Dancer on Broadway, TV and Film

TIPS Certified -June 2018

Marriott Certified Trainer - March 1993-1998

Certificate of Fitness for Indoor Place of Assembly Safety Personnel-(F-03) -January 2022 Stephen Batta - Sr. VP of Operations, Highgate Hotels 347-***-**** ******@********.*** Sandra Berger -Dir. of Operations, Marriott Baltimore 410-***-**** ******.******@********.*** Gilda Tunney - Clothing and Gift Store Ower, 310-***-**** *******@*****.***

Contact this candidate