Aliah Arthur-Robinson

***** ******** ******, #***, *********, Ohio 44122

216-***-****

adsr58@r.postjobfree.com

Skills

Critical thinking, problem solving, effective listening, detailed oriented, strong verbal and written communication skills, Microsoft excel, Microsoft teams, Microsoft Word, Microsoft Outlook. Ability to work in fast-paced environment, ability to handle stressful situations. Effective communication and collaborating with management.

Experience

Business Owner. Personal Care R Us. Cleveland, Ohio. February 2019—present

Provides personal assistance, medical attention, emotional support, or other personal care to patients.

Interviews patients to obtain medical information and measure their vital signs, weight, and height.

Explain treatment procedures, medications, diets, or physicians' instructions to patients.

Maintains records of patient care, condition, progress, or problems to report and discuss with medical professionals and families.

Accounts Manager. Claims Analyst. Escalations Specialist

Safe Guard Properties. Account Cleveland, Ohio February 2015 – January 2019

Notified customers of delinquent accounts by mail, telephone to solicit payment.

Arranged for debt repayment. Established repayment schedules. Maintained accurate records.

Assessed training needs of business. Interviewed and trained employees.

Senior Account Manager. Bank of America. Cleveland, Ohio January 1999 – March 2006

Handled large volume of inbound calls from customers. And identified issues concerning accounts.

Prioritized customers needs. searched for solutions to customer issues, and verified that appropriate changes were made to resolve customers' issues.

Communicated applicable information to customers. Adhered to Bank of Americas policies and procedures.

Education

High School Diploma.1990. Villa Angela Academy. Cleveland, Ohio.

Licensed Practical Nursing. 2012. Hondros College

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