Customer Service Representative
Resume:
Kiana Reams
Highly Motivated Customer Liason with 6+ Years of Experience
Fort Lauderdale, FL 33313
**********@*****.***
Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction. Authorized to work in the US for any employer
Work Experience
Debt Consultant
Consumer Capital Advocates - Pompano Beach, FL
November 2021 to Present
• Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, or telephone to solicit payment.
• Answered customer questions regarding problems with their accounts. CSR - Customer Service Representative
Bunn-O-Matic Corporation - Springfield, IL
May 2016 to October 2021
• Provide basic troubleshooting assistance in a call service center environment.
• Create service orders and document all activities and communications associated with service events in service database
• Acquire and evaluate pertinent information to determine appropriate corrective actions to resolve customer service issues
• Communicate with customers and service providers in a professional manner via telephone, email and in written correspondence
Education
Associate in Arts (AA) in Business Management
Lincoln Land Community College - Springfield, IL
May 2016
High school diploma
Jacksonville High School - Jacksonville, IL
May 2013
Skills
• Account Management
• Accounts Receivable
• Negotiation
• Account Reconciliation
Contact this candidate