Customer Service Data Entry
Resume:
CHLOÈ-SACHIKO “SACHI”
ADAOAG-CHUN
SUMMARY
Energetic, passionate, and goal-driven administrative assistant with extensive background managing busy and fast-paced reception areas, strong communication abilities with multi-line telephone systems, knowledgeable and skilled in administrative support and customer service.
EXPERIENCE
Patient Service Representative
Medix Austin, TX May 2022 – July 2022
• Reviewed patients' medical history, vital statistics, and test results in medical records as part of patient intake process.
• Ordered laboratory testing, physical assessments, and specialist consults to help diagnose and treat patients.
• Entered insurance, demographics, and health history into patient database.
• Called patients to confirm scheduled appointments and obtain additional details.
• Checked patients in and out for appointments
• Protected patients by observing strict HIPAA guidelines.
• Worked with all medical insurance companies regarding patient’s appointments, procedures, referrals, etc.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted each patient pleasantly
• Delivered high-quality administrative and customer service to sustain patient and workflow
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
• Uploaded documents to patient charts to assist clinical staff.
• Informed patients of financial responsibilities prior to rendering services.
• Gathered, transcribed, and typed medical information into charts. CONTACT
************@*****.***
8100 Anderson Mill Rd
Austin, TX 78729
SKILLS
• Data Entry and
Maintenance
• Courteous with Strong
Customer Service Mindset
and Demeanor
• Knowledge of POS Systems
and Ordering Platforms
• Verbal and Written
Communication
• Customer Data
Confidentiality
• Courteous with Strong
Service Mindset
• Creative Problem Solving
• Building Customer Trust and
Loyalty
• Calm and Professional Under
Pressure
• Administrative and Office
Support
• Computer Proficiency
• Sales Quota Achievement
• Call Volume and Quality
Metrics
• Inbound and Outbound
Calling
• Time Management
• Invoice Preparation and
Processing
• 48 wpm Typing Speed
Content Creator
Fenix International Las Vegas, NV April 2021 - Current
• Posted useful, creative, and timely content on social media, blog and website.
• Planned, produced, and edited video projects to maximize engagement.
• Monitored website and social media traffic.
• Utilized editing and photography tools to enhance storytelling.
• Utilized well-developed social listening skills to craft valuable original content.
• Posted original content to client website, updating pages to align with current branding strategies.
• Generated daily content to schedule timely posts.
• Brainstormed creative methods to relate desired content to target demographics.
• Selected cover art, fonts, and designs to appeal to target demographics.
• Followed trends in industry and target genre to capitalize on emerging trends.
• Varied language and tone of messages based on product and medium.
General Manager's Assistant
JAEN Hawaii Honolulu, HI October 2018 - October 2021
• Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
• Worked professionally to handle client, vendor, and public guest requirements.
• Answered phone calls by three rings and asked appropriate questions to determine which department or staff member could be of service.
• Sorted incoming mail and disseminated correspondence to applicable departments.
• Improved office efficiency, managing client correspondence, record tracking and data communications.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
• Received incoming packages and mail, dispersed parcels and shipped outgoing items.
• Multitasking and Prioritization
• Efficient and Detail-Oriented
• Adaptable and willing to
learn
• Originality and Creativity
• Critical Thinking
• Data Analysis
• Upbeat and Positive
Personality
EDUCATION AND
TRAINING
Real Estate License
Real Estate
Century 21 Real Estate,
Henderson, NV
Expected in May 2022
Certification
Hyaluron Pen Training
Luxe Beauty And Body
Expected in April 2022
Certification
Professional Cosmetic Teeth
Whitening
Luxe Beauty And Body,
Sacramento, CA
March 2022
Certification
Social Work
University of Michigan - Ann
Arbor, Ann Arbor, MI
• Major in Social Work
• Completed coursework in
Social Work Practice,
Advocating Social Justice
and Change
• EdX University of Michigan
Recipient
• Completed professional
development in Social Work
March 2021
Ordained
Department of Health (State of
Hawaii)
Universal Life Church Ministries,
Seattle, WA
• Completed coursework in
Marriage and Civil Union
• Responded to customer issues to provide immediate resolution and improve retention.
General Manager
Eminent Automotive Waipahu, HI November 2016 - October 2018
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Enhanced operational performance by developing effective business strategies, systems, and procedures.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
Store Supervisor
Royal Salon A Paul Mitchell Focus Salon Waipahu, HI July 2009 - November 2016
• Established and enforced clear goals to keep employees working collaboratively.
• Complied with company policies, objectives, and communication goals.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Answer shop phone and schedule client's appointment and accurately block out necessary times for services.
• Dealt with customer complaints and rectified product and service issues.
• Greeted customers upon entrance to store and helped in locating items.
• Stayed up to date on product trends and customer needs. Physician Office Assistant
Natural Wellness Center Honolulu, HI November 2009 - April 2013
• Recorded patients' medical history, vital statistics, and test results in medical records as part of patient intake process.
• Ordered laboratory testing, physical assessments, and specialist consults to help diagnose and treat patients.
• Entered insurance, demographics, and health history into patient Ceremonies
• Licensed to Perform
Marriage and/or Civil Union
Ceremonies in the State of
Hawaii (License #2021-
24647)
March 2021
Certification
Doctor of Metaphysics
Universal Life Church Ministries,
Seattle, WA
September 2020
Certification
Social Work
Harvard University,
Cambridge, MA
• Major in Social Work
• Completed coursework in
Children's Rights in Theory
And Practice, Social Work,
Group Counseling and
Individual Counseling
• EdX Harvard University
Recipient
July 2020
Certification
Dental Assisting
International Open Academy
January 2020
Certification
Tattoo And Body Art Employee
Safety
OSHA Academy, Beaverton,
OR
• 3.7 GPA
• Completed professional
development in Bloodborne
Pathogens in Workplace of
Tattoo and Body Art,
Introduction to
Occupational Safety and
Health, Essentials of
Occupational Safety and
Health, Tattoo Safety, and
Body Art Safety
• Cum laude graduate
January 2019
Certification
database.
• Called patients to confirm scheduled appointments and obtain additional details.
• Checked patients in and out for appointments and collected co- payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Delivered high-quality administrative and customer service to sustain patient and workflows.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Straightened up waiting room to maintain neat and organized space.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Informed patients of financial responsibilities prior to rendering services.
• Gathered, transcribed and typed medical information into charts.
• Trained new staff on office procedures, insurance processes and medical terminology.
Store Supervisor
Nicky Shoe Company Aiea, HI August 2007 - December 2010
• Greeted customers upon entrance to store and offered assistance in locating items.
• Coordinated restocks to keep retail displays organized and full for customers.
• Supervised work of cashiers, training new team members and monitoring performance.
• Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Increased sales by optimizing in-store promotional strategies.
• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization, service techniques, boosting overall customer satisfaction.
• Reviewed schedules to keep stores under leadership properly staffed.
CPR, AED, First Aid
American Red Cross
• Ranked in Top 2% of class
April 2018
Certifications
Human Resources
Management
International Open Academy
• Completed coursework in
Human Resources, and
Payroll Management.
October 2017
Certification
Criminology And Profiling
International Open Academy
October 2017
Associate of Science
Pre-Medicine
Eastern Arizona College,
Thatcher, AZ
• Honor Roll
• 3.7 GPA
• Completed continuing
education in Bio-organic
Chemistry
• Ranked in Top 5% of class
January 2015
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Set sales targets and implemented action plans for achieving set objectives.
• Oversaw merchandising of products across three retail outlets.
• Trained eight new associates and coached on marketing methods and engagement strategies, resulting in more than $576,000 in sales over course of 12 months.
REFERENCES
References are available upon request
Contact this candidate