CHLOÈ-SACHIKO “SACHI”

ADAOAG-CHUN

SUMMARY

Energetic, passionate, and goal-driven administrative assistant with extensive background managing busy and fast-paced reception areas, strong communication abilities with multi-line telephone systems, knowledgeable and skilled in administrative support and customer service.

EXPERIENCE

Patient Service Representative

Medix Austin, TX May 2022 – July 2022

• Reviewed patients' medical history, vital statistics, and test results in medical records as part of patient intake process.

• Ordered laboratory testing, physical assessments, and specialist consults to help diagnose and treat patients.

• Entered insurance, demographics, and health history into patient database.

• Called patients to confirm scheduled appointments and obtain additional details.

• Checked patients in and out for appointments

• Protected patients by observing strict HIPAA guidelines.

• Worked with all medical insurance companies regarding patient’s appointments, procedures, referrals, etc.

• Took messages from patients and promptly relayed to appropriate staff.

• Answered multi-line phone system and directed callers to requested personnel and departments.

• Greeted each patient pleasantly

• Delivered high-quality administrative and customer service to sustain patient and workflow

• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.

• Uploaded documents to patient charts to assist clinical staff.

• Informed patients of financial responsibilities prior to rendering services.

• Gathered, transcribed, and typed medical information into charts. CONTACT

808-***-****

adsr4f@r.postjobfree.com

8100 Anderson Mill Rd

Austin, TX 78729

SKILLS

• Data Entry and

Maintenance

• Courteous with Strong

Customer Service Mindset

and Demeanor

• Knowledge of POS Systems

and Ordering Platforms

• Verbal and Written

Communication

• Customer Data

Confidentiality

• Courteous with Strong

Service Mindset

• Creative Problem Solving

• Building Customer Trust and

Loyalty

• Calm and Professional Under

Pressure

• Administrative and Office

Support

• Computer Proficiency

• Sales Quota Achievement

• Call Volume and Quality

Metrics

• Inbound and Outbound

Calling

• Time Management

• Invoice Preparation and

Processing

• 48 wpm Typing Speed

Content Creator

Fenix International Las Vegas, NV April 2021 - Current

• Posted useful, creative, and timely content on social media, blog and website.

• Planned, produced, and edited video projects to maximize engagement.

• Monitored website and social media traffic.

• Utilized editing and photography tools to enhance storytelling.

• Utilized well-developed social listening skills to craft valuable original content.

• Posted original content to client website, updating pages to align with current branding strategies.

• Generated daily content to schedule timely posts.

• Brainstormed creative methods to relate desired content to target demographics.

• Selected cover art, fonts, and designs to appeal to target demographics.

• Followed trends in industry and target genre to capitalize on emerging trends.

• Varied language and tone of messages based on product and medium.

General Manager's Assistant

JAEN Hawaii Honolulu, HI October 2018 - October 2021

• Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence.

• Kept office equipment functional and supplies well-stocked to promote efficient operations.

• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

• Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.

• Worked professionally to handle client, vendor, and public guest requirements.

• Answered phone calls by three rings and asked appropriate questions to determine which department or staff member could be of service.

• Sorted incoming mail and disseminated correspondence to applicable departments.

• Improved office efficiency, managing client correspondence, record tracking and data communications.

• Updated system to organize office documentation, maximizing efficiency and increasing productivity.

• Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.

• Received incoming packages and mail, dispersed parcels and shipped outgoing items.

• Multitasking and Prioritization

• Efficient and Detail-Oriented

• Adaptable and willing to

learn

• Originality and Creativity

• Critical Thinking

• Data Analysis

• Upbeat and Positive

Personality

EDUCATION AND

TRAINING

Real Estate License

Real Estate

Century 21 Real Estate,

Henderson, NV

Expected in May 2022

Certification

Hyaluron Pen Training

Luxe Beauty And Body

Expected in April 2022

Certification

Professional Cosmetic Teeth

Whitening

Luxe Beauty And Body,

Sacramento, CA

March 2022

Certification

Social Work

University of Michigan - Ann

Arbor, Ann Arbor, MI

• Major in Social Work

• Completed coursework in

Social Work Practice,

Advocating Social Justice

and Change

• EdX University of Michigan

Recipient

• Completed professional

development in Social Work

March 2021

Ordained

Department of Health (State of

Hawaii)

Universal Life Church Ministries,

Seattle, WA

• Completed coursework in

Marriage and Civil Union

• Responded to customer issues to provide immediate resolution and improve retention.

General Manager

Eminent Automotive Waipahu, HI November 2016 - October 2018

• Delivered exceptional client experiences through hands-on leadership of associates and managers.

• Built and maintained loyal, long-term customer relationships through effective account management.

• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.

• Enhanced operational performance by developing effective business strategies, systems, and procedures.

• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

• Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.

Store Supervisor

Royal Salon A Paul Mitchell Focus Salon Waipahu, HI July 2009 - November 2016

• Established and enforced clear goals to keep employees working collaboratively.

• Complied with company policies, objectives, and communication goals.

• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Oversaw efficient receiving and inventory management to keep stock within optimal levels.

• Answer shop phone and schedule client's appointment and accurately block out necessary times for services.

• Dealt with customer complaints and rectified product and service issues.

• Greeted customers upon entrance to store and helped in locating items.

• Stayed up to date on product trends and customer needs. Physician Office Assistant

Natural Wellness Center Honolulu, HI November 2009 - April 2013

• Recorded patients' medical history, vital statistics, and test results in medical records as part of patient intake process.

• Ordered laboratory testing, physical assessments, and specialist consults to help diagnose and treat patients.

• Entered insurance, demographics, and health history into patient Ceremonies

• Licensed to Perform

Marriage and/or Civil Union

Ceremonies in the State of

Hawaii (License #2021-

24647)

March 2021

Certification

Doctor of Metaphysics

Universal Life Church Ministries,

Seattle, WA

September 2020

Certification

Social Work

Harvard University,

Cambridge, MA

• Major in Social Work

• Completed coursework in

Children's Rights in Theory

And Practice, Social Work,

Group Counseling and

Individual Counseling

• EdX Harvard University

Recipient

July 2020

Certification

Dental Assisting

International Open Academy

January 2020

Certification

Tattoo And Body Art Employee

Safety

OSHA Academy, Beaverton,

OR

• 3.7 GPA

• Completed professional

development in Bloodborne

Pathogens in Workplace of

Tattoo and Body Art,

Introduction to

Occupational Safety and

Health, Essentials of

Occupational Safety and

Health, Tattoo Safety, and

Body Art Safety

• Cum laude graduate

January 2019

Certification

database.

• Called patients to confirm scheduled appointments and obtain additional details.

• Checked patients in and out for appointments and collected co- payments.

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Processed patient payments and scanned identification and insurance cards.

• Protected patients by observing strict HIPAA guidelines.

• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

• Took messages from patients and promptly relayed to appropriate staff.

• Answered multi-line phone system and directed callers to requested personnel and departments.

• Greeted each patient pleasantly and offered desk sheet for easy sign-in.

• Delivered high-quality administrative and customer service to sustain patient and workflows.

• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Straightened up waiting room to maintain neat and organized space.

• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Informed patients of financial responsibilities prior to rendering services.

• Gathered, transcribed and typed medical information into charts.

• Trained new staff on office procedures, insurance processes and medical terminology.

Store Supervisor

Nicky Shoe Company Aiea, HI August 2007 - December 2010

• Greeted customers upon entrance to store and offered assistance in locating items.

• Coordinated restocks to keep retail displays organized and full for customers.

• Supervised work of cashiers, training new team members and monitoring performance.

• Stocked shelves and racks and placed mannequins in key areas to attract customers to store.

• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.

• Increased sales by optimizing in-store promotional strategies.

• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization, service techniques, boosting overall customer satisfaction.

• Reviewed schedules to keep stores under leadership properly staffed.

CPR, AED, First Aid

American Red Cross

• Ranked in Top 2% of class

April 2018

Certifications

Human Resources

Management

International Open Academy

• Completed coursework in

Human Resources, and

Payroll Management.

October 2017

Certification

Criminology And Profiling

International Open Academy

October 2017

Associate of Science

Pre-Medicine

Eastern Arizona College,

Thatcher, AZ

• Honor Roll

• 3.7 GPA

• Completed continuing

education in Bio-organic

Chemistry

• Ranked in Top 5% of class

January 2015

• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.

• Set sales targets and implemented action plans for achieving set objectives.

• Oversaw merchandising of products across three retail outlets.

• Trained eight new associates and coached on marketing methods and engagement strategies, resulting in more than $576,000 in sales over course of 12 months.

REFERENCES

References are available upon request

Contact this candidate