Entry Clerk Customer Service

Summary

Friendly and analytical stay at home mother looking to enter the career of customer service representive. I have 6+ years of experience with customer service. Thoughtful and organized multi-tasker with six years of cashier experience as well as 3 years self employment customer service. I aslo have 5 months remote work from home customer service. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. I am able to keep my calm and work through the situations. I am able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and an expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. I have watched my mother for years be a data entry clerk so I have lots of knowledge and am willing to put in the effort to learn as much more as I can. I love being able to work from home. I am very self motivated and a quick learner. I tried my first work from home customer service representive position last November and absolutely loved it. I worked from November 2021 to February 2022 for Holland America Line and loved it. I showed up every day and spent all day on the phone taking calls to book new trips, cancel trips, change the excursions, add flights and rescheduled plenty of bookings due to covid-19. I absolutely loved my job. The only reason i am not still doing this job was due to me never getting paid. i was working through a contractor and i learned the hard way i cant force them to pay me for the work i did. Im looking for a legit work from home position that i can enjoy and actually get paid and hopefully somewhere i can work long term. Experience

Remote Customer Service Representative

Holland America Line • Columbus, IN

11/2021 - 03/2022

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Provided customer service

Developed relationships with new staff members, and assisted existing staff members in their career development

Offered strong customer service skills, keeping customers satisfied Booked new trips, updated existing trips, and rescheduled trips due to covid-19 Assisted cutomers with any issues they had or any concerns they had about traveling during covid. Booked flights for pre and post trip

Added excursions to bookings

Booked hotel rooms for pre and post trip

Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Took Payments

Updated customers information

Self-Employed

Door Dash - Instacart - Cashier • Columbus, IN

04/2016 - 03/2020

I absolutely LOVED these jobs! I worked Literally all day for 6-7 days a week. I loved meeting new people helping elderly out, and just getting out in the world.

Greet all customers with warm friendly attitude

Rachel Lee

**************@*****.*** / 812-***-**** / 15620 South 300 West, Columbus, IN Cover additional shifts as needed

Work fast-paced morning commutes

Ensure on-time service

Record driving time for payroll accuracy

Upheld a clean driving record with no accidents on the job Update office calendars with scheduled appointments Update office calendars with scheduled appointments Deal with heavy traffic while maintaining calm demeanor Plan alternative routes when traffic accidents arise Collect payment and complete appropriate paperwork at delivery site Maximize delivery numbers through route planning

Handle customer complaints with speed and efficiency Sustain a professional demeanor in all customer interactions Maintained [what %] customer satisfaction rate by warmly interacting with clients and answering any questions about delivery

Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation

Communicate customer complaints, requests, and feedback to supervisor Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact Maintain strong safety record with 0 accidents since starting Build strong rapport with all clients and coworkers through warm attitude Skills

Customer service, Customer care, Scheduling, Organizational skills, Databases, Business intelligence, self motivation, Accounting, Microsoft word, Microsoft office, Food service, Communication skills, Restaurant experience, Time management, Documentation review, English

Languages

English

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