Customer Service,Sales, Retail, jr software developer, self driven

LG

LAWRENCE GRAHAM

**********@*****.*** 202-***-**** Frederick, MD 21703

A dependable, self-starting performer with 8 years of experience in sales, service, logistics, and management. I have a demonstrated ability to succeed in diverse and challenging environments, and a well-established history of accomplishment and a proven commitment to excellence. I have the drive to excel autonomously, the amiability to work as a team-member, and the responsibility to be a group leader. Results-driven Advertising Sales Representative offering 8 years experience and success in overachieving sales targets. Accomplished in building robust pipelines and expanding accounts. Focused on providing best-in-class service to online, print and niche publication clients. Focused Advertising Sales Representative with over 8 years experience in managing full sales cycle and building long-term relationships with clients. Accomplished in prospecting and capitalizing on new business opportunities when expanding existing accounts. Seeking to take next career step with company that rewards hard work and talent. High-volume Sales Retail Management Service Management P & L / Profitability Management Shipping / Receiving / Delivery / Logistics Ordering /Purchasing Quality Control / Compliance Management Inventory Management / Loss Prevention Commercial / B2B / Government Sales Personnel Development / Teambuilding Customer Service Call Center Experience Billing / Invoicing / Collections Community Outreach / Public Relations Trade Show Experience Safety Compliance Self-motivated Team leadership Extremely organized P S S Equipment Repair / Maintenance / Operation Classroom Trainer Data analysis Conflict resolution Strong verbal communication Budgeting and finance. Workforce Training

Planning and Implementation

Performance Monitoring

Maintaining Compliance

Policies and Procedures Implementation

Problem-Solving

Global Solutions Services Laytonville,

MD

Manager of Operations

06/2019 - 11/2022

Engaged with existing and potential clients to gain insight into needs. Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction. Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.

Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Delivered positive customer experiences by implementing effective quality assurance practices.

Planned delivery routing, team workflows and promotional initiatives. Improved morale and management communication by creating employee recognition and rewards practices.

Summary

Skills

Experience

Analyzed and controlled materials, supplies and equipment operational expenses.

Excell Logistics Group Sterling, VA

Independent Delivery Contractor

03/2018 - 11/2020

Handle all phases of delivery/logistics process including delivery,billing,invoices, account management for medical, industrial, government and Hazmat.

Handled merchandise in accordance with product handling standards. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Inspected vehicle and maintained gas, oil and water levels. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Transported and safely delivered items to prevent damage or loss. Home Depot Inc Germantown, MD

Assigned Account Manager

04/2016 - 12/2018

Directly responsible for business segment in excess of $ 2.4 M annually Hire, manage, evaluate, and develop sales and service forces of up to 23 people

Create/process/approve purchase orders, labor contracts, installation contracts, lien waivers

Account management / Order processing, billing, invoicing, and collections Manage purchasing/billing for up to 350 private, commercial, and government accounts

Manage installation services; coordinate customers, vendors, and installation contractors

Conduct field inspections, negotiate damage settlements, execute warranty repairs

Maintain brand image by coaching correct presentation and offering of products and services

Create and approve communications, forms, and promotional signage Key-carrying, cash handling, and vault supervision/reconciliation Processing of personal and commercial credit applications Manage and maintain electronic inventories; including ordering and developing stock projections

Plan, organize, and implement all logistic and supply activities for retail operation including: shipping, receiving, warehousing, return goods, and mailroom operations

Oversee materials management programs; including hazmat, recycling programs, and white goods

Organize, transport, and conduct consumer and professional trade show demonstrations

Manage equipment rentals, perform equipment maintenance and repair Supervise, oversee, and implement OSHA-compliant forklift training program including: education, testing, license, and record-keeping Maintain and operate gas, propane, and electric machines, including: forklifts, scissor-lifts, reach trucks, slip-sheet machines, skid-steers, and electric pallet jacks

Developed new process for employee evaluation which resulted in marked performance improvements

Home Deot Germantown, MD

INSTALLATION MANAGER, TRAINER,

AREA SUPERVISOR, ORDER

SPECIALIST

Assisted various business groups with document organization and dissemination during acquisitions., Sold more than 1.6 M in 9 months - 2018 #1 in credit cards open with Home Depot-2018 #3 in Milwork sales in 2018 5 x Customer service employee of the month

01/2016 - 10/2017 Supervised team of 23 staff members Kept areas clean, neat and inspection-ready to comply with product guidelines.

Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.

Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises. Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.

Monitored training effectiveness through observation and metrics analysis. Managed learning experience consistent with company philosophy and company-wide strategies.

North Carolina State University Raleigh, NC

MERN FULLSTACK DEVELOPER in COMPUTER SOFTWARE DEVELOPMENT Expected in 01/2023

Gaithersburg High School Gaithersburg, MD

High School Diploma

07/2000

Education and Training

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