Customer Service Sales Associate
Resume:
Trequis Batts-Brown
A Versatile individual with proven experience that is suitable in an array of settings. Strong leadership skills, yet empathic and reasonable when it comes to working with a team. Quick learner, recognized for making smart, quick decisions and conducting in a manner that will not only provide growth, but the people around me also.
Abilene, TX 79606
*************@*****.***
EXPERIENCE
Amazon, Abilene, TX — Warehouse Associate
JUNE 2022 - PRESENT
Responsible for fulfilling the logistics behind receiving, processing and storing inventory according to purchase orders and store policy. Ensuring that shipping schedules are met with attention to detail to ensure timely delivery and loss prevention.
Hooters, Abilene, TX — Waitress
APRIL 2022 - JUNE 2022
As a Hooters Girl some of my responsibilities included welcoming guests, taking food and drink orders, delivering food and drinks, and making sure every guest had a positive and memorable experience. I also was responsible for marketing, advertising, and selling merchandise.
United States Postal Service, Abilene, TX — Rural Carrier Associate
OCTOBER 2021- APRIL 2022
Deliver mail to customers along a prescribed route and on a regular schedule; collect money owed by customers and receipts for accountable mail. Provide routine information concerning postal matters and provide requested forms of documentation to customers. Return mail collected, undeliverable mail, and submit monies and receipts to the post office.
Cooperative Response Center, INC, Abilene TX— CSR2
AUGUST 2020 - OCTOBER 2021
Managing inbound customer service calls from consumers, quickly
building a rapport and establishing a relationship between the client and the calling organization. Documenting and reporting call details precisely. Taking all callers through a verification process to grant customers and/or clients account information, in accordance with the consumer policy. Handle customers inquiries, complaints, billing questions and payment extension/service requests in an efficient and effective manner in accordance with the company's standards. Calm angry callers, repair trust, locate resources for problem resolutions and create best-option solutions. Meet and exceed call center volume and customer satisfaction goals monthly.
Home Zone Furniture, Abilene, TX —Customer Service And Sales Associate
MAY 2019 - AUGUST 2020
Provide excellent customer service using listening and customer service etiquette skills, building a brand relationship with customers. Assisting customers in finding or selecting items and providing recommendations to generate sales. Confidence in familiarity and knowledge of products, product warranty, and extended warranty. Handle cash and credit/debit transactions with superior accuracy. Run credit/loan applications in accordance with company guidelines and procedures.
Cali Sports Bar And Grill, Virginia Beach, VA — Waitress
JANUARY 2018 - MARCH 2019
Stock, replenish and organize inventory with accuracy and efficiency, completing tasks in a timely manner. Loading and sorting inventory to go out to specific stores and routes for dispatch and delivery. Maintain files thoroughly and accurately in accordance with company procedures. Analyze sales data, including profit and loss statements, to compose a store budget. Managed retail store; supervised and trained employees while executing daily operations.
Metro By T-mobile, Virginia Beach, VA — Store Manager and Office Assistant
OCTOBER 2017 - MARCH 2019
Stock, replenish and organize inventory with accuracy and efficiency, completing tasks in a timely manner. Loading and sorting inventory to go out to specific stores and routes for dispatch and delivery. Maintain files thoroughly and accurately in accordance with company procedures. Analyze sales data, including profit and loss statements, to compose a store budget. Managed retail store; supervised and trained employees while executing daily operations.
EDUCATION
Kempsville High School, Virginia Beach, VA — Diploma
SEPTEMBER 2016 - JUNE 2017
Aceable Agent, Online— Incomplete
JANUARY 2022 - PRESENT
SKILLS
Customer Service Skills
Microsoft Office Skills
Microsoft Excel
Delivery Sequence
Office Management
High Demand
Time Management
AWARDS
Exceptional Listener Award, Metro By T-Mobile
01/14/2018
Master Selling Award, HomeZone Furniture
05/07/2020-06/01/2020
Above And Beyond (Customer Service) Reward, Cooperative Response Center Incorporation,
01/18/2021
LANGUAGES
English
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