Customer Service Representative
Resume:
New Orleans, LA *****
***************@*****.***
Malori Collins
SKILLS
I am skilled at customer satisfaction. I understand inside a business you are a vital aspect in making the business thrive.
EXPERIENCE
Sunshine Senior Living — Receptionist
February 2019 - october 2020
●Answer phone calls using guest satisfaction as well as scheduling patient visits .
●Attending guests with the troubles that come with age.
●Reporting to management daily, keeping numbers and guest information consistent.
LSU Customer Service (Remote) — Customer Service Representative
March 2020 - January 2022
●Answering outbound calls assisting customers with their needs.
●Keep a regular record of customer concerns and include my method of solution.
●Making inbound to customers we missed issuing their concerns gained the attention necessary.
Eagle Dental - Dental Receptionist
February 2022
●Answering phone calls as well as making phone calls to and from clients.
●Scheduling appointments to new and current patients.
●Keeping the Doctors up to par with patients and appointments.
Remote work-
Sykes- Customer Service
● Answering and taking inbound as well as outbound calls
●Helping customer with any questions and concerns
Call center- Temporary
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EDUCATION
River Parish Community college
& Southern University At shreveport — Bachelors of science
925 W Edenborne Pkwy, Gonzales, LA 70737, 3050 Dr Martin Luther King Dr, Shreveport, LA 71107
Certificates-
Certified Dental Assistant
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