**** ******** *****

New Orleans, LA *****

919-***-****

adsr2w@r.postjobfree.com

Malori Collins

SKILLS

I am skilled at customer satisfaction. I understand inside a business you are a vital aspect in making the business thrive.

EXPERIENCE

Sunshine Senior Living — Receptionist

February 2019 - october 2020

●Answer phone calls using guest satisfaction as well as scheduling patient visits .

●Attending guests with the troubles that come with age.

●Reporting to management daily, keeping numbers and guest information consistent.

LSU Customer Service (Remote) — Customer Service Representative

March 2020 - January 2022

●Answering outbound calls assisting customers with their needs.

●Keep a regular record of customer concerns and include my method of solution.

●Making inbound to customers we missed issuing their concerns gained the attention necessary.

Eagle Dental - Dental Receptionist

February 2022

●Answering phone calls as well as making phone calls to and from clients.

●Scheduling appointments to new and current patients.

●Keeping the Doctors up to par with patients and appointments.

Remote work-

Sykes- Customer Service

● Answering and taking inbound as well as outbound calls

●Helping customer with any questions and concerns

Call center- Temporary

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EDUCATION

River Parish Community college

& Southern University At shreveport — Bachelors of science

925 W Edenborne Pkwy, Gonzales, LA 70737, 3050 Dr Martin Luther King Dr, Shreveport, LA 71107

Certificates-

Certified Dental Assistant

Contact this candidate