Sales Associate Service Representative

ELAINE L JORDAN

*** ***** *** ****, **********, Utah 84015, 801-***-**** *******@*******.***

Professional Summary

Over the past twenty one years in the sales and customer service profession, I have enjoyed the process of building relationships, establishing rapport, and cultivating loyalty while serving exceptionally one call at a time. With this approach I have been able to use a consultative method to refine a customer's wants and needs to achieve a customer centric solution.

Skills

●Enjoy the communication process

●Understanding and patient listener

●Loyal to my team and competitive

●Competent computer skills

●Always anxious to learn

●Excellent understanding of human behavior

Experience

Labor and Production Elwood Staffing Ogden, UT

September 2021 – May 2022

Perform various labor and production. Activities include assembling sheds, coolers, and medical equipment and various packaging duties.

Customer Service Representative Teleperformance USA Ogden, UT

December 2016 - Sept-2021

Provide assistance to AT&T wireless customers by changing their data plans to better meet their usage needs. Explain bills and make corrections when necessary. Place orders for phones, tablets, smart watches and other equipment. Provide incentives to customers to stay with AT&T wireless. Work on multiple computer programs simultaneously to achieve the goal of retention.

Sales Associate O'Currance Teleservices Draper, UT

June 2008 - December 2016

Received calls from individuals requesting free trial offers for products and service from companies to include Rosetta Stone language learning program, Your Baby can Read and Transforming Debt into Wealth. Primary responsibility was to convert free trials offered into sales.

Sales Associate Ingenix West Valley City, UT

May 2005 - June 2008

Placed outbound calls to medical facilities to provide them with coding and billing materials. Including books and software.

Account Manager Citi-bank Layton, UT

July 2002 - May 2005

Managed Home Depot corporate credit accounts.. Made out-bound calls to businesses to apply funds to corresponding invoices and purchases orders.

Sales Associate Convergys Corporation Ogden, UT

November 1997 - May 2002

Placed calls to businesses to enable them to take Discover Cards as a method of payment from their customers. Also received inbound from customers responding to direct marketing offers.

Education

Masters of Arts and Organizational Management

University of Phoenix

Bachelor of Arts / Social Work and History

June 2002

Weber State University, Ogden, UT

June 1994

Associates of Applied Science / Fashion Merchandising

June 1987

Weber State College, Ogden, UT

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