Customer Service/ Assistant
Resume:
EDUCATION
Walnut Grove High School
Graduated with honors.
Athens Technical College
Gwinnett Technical College
AVERY BENTON
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service experience in many industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
CONTACT
PHONE:
EMAIL:
**************@*****.***
WORK EXPERIENCE
Legacy Life Co. -Appointment Coordinator/ Assistant (remote)
Feb 2022 –Current
Worked with supervisor to assess needs and determine best courses of action.
Maintained client records
Assessed customer needs and responded to customer emails and calls.
Scheduled appointments for customers in person or over the telephone.
Called and rescheduled appointments for clients.
Directed telephone calls to appropriate parties.
Answered phone calls and answered questions from potential customers.
Handled complaints and questions, and re-directed calls to other team members.
Assisted office team by making phone calls, copies and appointments.
Scheduled and confirmed appointments and meetings for the senior management team.
Established and maintained client rapport by utilizing quality customer service.
Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Set appointments with salespeople and potential customers.
Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
Alpha Communications -Receptionist
Aug 2017– Dec 2021
Sorted and distributed business correspondence to correct department or staff members
Sorted incoming mail and directed to correct personnel each day
Took accurate messages for staff and management to facilitate open and speedy communication
Met incoming customers with a professional approach and provided friendly, knowledgeable assistance
Greeted visitors, assessed needs and directed to appropriate personnel
Kept reception area clean and organized to offer a positive first impression to every visitor
Received incoming packages and mail, dispersed parcels, correspondence, and shipped outgoing items daily
Answered phone calls
Resolved customer problems and complaints.
Confirmed appointments, communicating with clients and updated client records.
Responded to inquiries from callers seeking information.
Took payment from customers.
Walton County BOE -Substitute Teacher, K-12
Dec. 2020–May 2022
Fill in for teachers who are absent
Take on the role of watching over the class and teaching the students what is left for me on the lesson plans.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Took notes and prepared reports on school day activities to provide to primary teacher.
Supervised lunchroom and recess activities.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Took over the class for the regular classroom teacher, managing assignments, student needs and recordkeeping.
Upheld classroom routines to support student environments and maintain consistent schedules.
Lollipops Boutique – Sales associate
July 2016- May 2019
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Answered incoming phone calls to provide information about products, services and deals
Sold various products by explaining unique features and educating customers on our products
Built customer confidence by actively listening to concerns and giving appropriate feedback
Processed all sales transactions accurately and in a timely fashion
Maintained visually appealing and effective displays for the entire store
Kept showroom clean and maintained neat, orderly product displays
Opened and closed the store, which included counting cash drawers and making bank deposits
SKILLS
Organized
Efficient and accurate
Trustworthy
Flexible
Call Answering and Routing
Responsible
Taking payments/ Checking customers out.
Active
Office Management
Time Management
Teamwork and Collaboration
Customer Service
Payment Collection
Computers and Technology
Contact this candidate