Customer Service Representative

KIMBERLY MARIE LANHAM

*** * ****** ** ****** AZ *5705 520-***-**** *********@*****.***

OBJECTIVE

Computer savvy Customer Service Professional with a history of delivering top-notch service and technical support to every caller. Maximize company resources with effective troubleshooting and problem-solving abilities. Investigate every issue thoroughly to develop the best possible solutions. The best environment is work from home.

SKILLS & ABILITIES

. Member Support . Policy Review . Technical Support

. complaint Resolution . Appointment Setting. Payment Collection

. Product Promotion

EXPERIENCE

October 2020-ToJanuary 2021

Customer Service Advocate, Optum Services

·Worked from home handled incoming calls, updated client's records, handled claims and filied complaints within optum and Medicare, helped with referrals and transferred to appropriate departments to expediate customers' needs

August 2019

-To October 2020

Customer Service Representative, Aerotech

·Worked at Intuit doing taxes for bookkeepers and accountants. Troubleshooted tax problems and helped with individual forms and upsold products and services. Updated records and handled inbound calls.

·For additional employment available references upon request

EDUCATION

8/1979-To 5/1982

Diploma, Tucson AZ, Amphitheater High School