Customer Service Representative
Resume:
V
Kassandra
Vestol
Kassandra.jalca@gmai
l.com
Dunellen, NJ 08812
SUMMARY
2+ bilingual costumer representative with desire to learn. I have strong communication skills, positive language, positive attitude, patience, professionalism, great listening skills very quick to resolve problems and know when to let go. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS
Bilingual
Report creation
In-store support
High-energy attitude
Inventory control
Inbound and outbound calling
Data evaluation
Problem-solving abilities
Active listening
Adaptability
Quick to resolve problems and let go
Patience
Positive language
Professionalism
EXPERIENCE
Customer Service Representative and Returning Dep
Warren & Bridgewater, NJ
Essilor Of America Inc. & marcolin/ Jul 2016 to Oct 2019 Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors. Answered 50+ inbound calls per day and directed to designated individuals or departments.
Addressed customer service inquiries quickly and accurately. Worked with managers to develop service improvement initiatives. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Returning department:
Maintained comprehensive knowledge of product inventory, including manufacturer warranty details and company product protection plans potentially offsetting return requests.
Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction. Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
Communicated return order status and type to office and warehouse staff, providing written reports, including product codes and quantities. Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility. Prepared and presented operational reports to senior management and executive teams.
Housekeeping
Fergus Falls, MN
LB Homes/ Dec 2018 to Jun 2019
Requested maintenance orders to fix non-working equipment and address any room damage.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Swept and vacuumed floors, hallways and stairwells. Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Interacted pleasantly with clients and patrons when performing daily duties. Cleaned rooms to satisfaction of over 40 daily clients. Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Stocked toilet tissue and paper towels, as well as other restroom supplies. Customer Service Representative
Garfield, Nj
YMK Transportations / Nov 2015 to May 2016
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints .
Kept costumers informed about shipments.
Send costumers notes, dates and status of orders.
Track and log into computer.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Verify merchandise shipped
Answered 50+ daily phone calls to resolve customer issues efficiently. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Shipping Department
Piscataway, NJ
Halloween City/ Sep 2015 to Nov 2015
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Followed instructions from a computer.
Maintained a fast pace.
Logged information in computer about orders.
Logged information in computer about orders.
Maintained work area clean and de cluttered.
Cashier
Plainfield, NJ
Twin City Supermarket / Feb 2013 to Jul 2014
Helped customers find specific products, answering questions and offering advice. Troubleshot and resolved issues with cash registers, card scanners and printers. Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Welcomed customers, offering assistance to help find necessary store items. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Counting money from cashier drawer
Cashier
Plainfield, NJ
Supremos Supermarket / May 2012 to Dec 2012
Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
Helped customers find specific products, answering questions and offering advice. Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Learned roles of other departments to provide coverage and keep store operational. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
EDUCATION AND TRAINING
High School Diploma
Plainfield High School
Plainfield, NJ
High School Diploma
Plainfield High School Jun 2012
Plainfield, NJ
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