Customer Service Representative
Resume:
Gynnea Mayfield
Pahrump, NV *****
*******@*****.***
Professional Summary
Punctual and honest Customer Service experience, with solid background in customer related environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily task while pursuing opportunities to help team improve service and reduce waste. Dependable, and accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Skills
Money Handling
Data Entry and Maintenance
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Customer Retention Strategies
Customer Data Confidentiality
Strong Analytical and Problem-Solving Skills
Credit Card Payment Processing
Customer Relations
Financial Transactions
Answering Customer Questions
Feedback Acceptance
Work History
January 2022 - July 2022
Circle K Gas Station - Pahrump, United States
Customer Service Cashier
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Performed cash, card and check transactions to complete customer purchases.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
June 2021 - December 2021
Dollar Tree - Pahrump, United States
Customer Service Cashier
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Operated cash register to record transactions accurately and efficiently.
Checked identification for proof-of-age for alcohol and tobacco sales.
November 2019 - May 2021
Phaze702 Dance Studio - Las Vegas, NV
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Created and maintained detailed database to develop promotional sales.
January 2019 - August 2019
Quality Towing Service - North Las Vegas, NV
Dispatcher
Directed dispatching, routing and tracking of 50 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 200 daily calls.
Sent out numerous drivers to assist hourly callers based on locations, needs and worker availability.
Trained 5 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 80%.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Received new orders, prepared documentation and assigned personnel.
Assessed regulatory and operational risks for escalation to management.
February 2018 - December 2018
Towing Near Me - Las Vegas, NV
Office Manager
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Compared vendor prices and negotiated for optimal savings.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
April 2016 - November 2017
Ewing Bros Towing - Las Vegas, NV
Dispatcher/Customer Service Representative
Directed dispatching, routing and tracking of fleet vehicles.
Went days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Monitored flow of paperwork and directed information to appropriate departments.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Assessed regulatory and operational risks for escalation to management.
Education
June 1993
George Washington Preparatory High School Los Angeles, CA
High School Diploma
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