Crew Manager Customer Service

David Goberdhan

South Ozone Park, NY

Phone: 347-***-****, E-Mail: ***************@*****.***

https://www.linkedin.com/in/davidgoberdhan/

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record and a flair for leading people in the right direction. Experience well over 20 years. Outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people skills. Have a solid track record in achieving the set goals and delivering my personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through innate problem-solving skills and never say never attitude.

Skill Areas: wManagement wTraining Teams wPersonal And Property Security wFreight Handling / Logging wInvoicing

Customer Service / Tourist Resort ManagementwData Analysis wPreparing Reports For Stakeholders wImproving Processes wTelemarketing wCash Handling / Accounts Receivables wCrisis Management wAviation Security

Professional Experience

Travelspan GT, Inc / Travelspan Vacations (2006 – Present)

Station Operations Manager / Customer Service Manager

Maintain long-term customer relationships by providing prompt, courteous service and responding positively and professionally to all phone and in-person requests.

Oversee and directs all aspects of the airport operations leading and supervising a group of 42 staff, pilots and crew members.

Ensure re-current training is done on a yearly basis for all airport staff and ground personnel.

Ensure safe transport of passengers and freight under Civil Aviation Authority, FAA, and TSA standards.

Establish communication with customers, identify challenges in service and protocol, and implement solutions to improve processes. Assist with digital marketing and promotions.

Provide travel agencies with passenger ticketing, requests, confirmations, commission payouts, customer support, and invoicing. Train reservation staff and travel agencies.

Lead sales agent for over 15 years.

Improved airport operations and customer service processes; set up commission structures for travel agencies.

Ensure all crew members and airport staff are up to date on current airport operations and ground procudures including ID’S and licenses.

Produce monthly reports for Guyana Civil Aviation Authority.

Analyze and integrate weekly data collected on the competition for purposes of driving company growth.

Handlying all customers complaints and calims arriving at settlements satisfactory to all customers.

Examine fares and tax structures and compare with different airlines.

Member of the Crisis Management and Aviation Security team for the Cheddi Jagan International Airport.(Guyana)

Managed and supervise company call center and office consisting of 15 staff.

Trained and managed accounts of 42 travel agancies with regards to reservation, ticketing,sales and accounting.

Excellent knowledge using Amadeus reservation system.

Certified in First Aid and CPR.

Universal Airlines, Inc. (2001 – 2006)

Cabin Crew Purser / Crew Manager’s Assistant

Oversee a crew of six flight attendants per flight. Facilitated correspondence between flight crew and ground crew. Attended to passenger care and complaints. Prepared aircraft for flight and landing.

Published public service announcements and reviewed passenger safety.

Maintain flight logs, allowance forms,scheduling of crew members and recurrent training for flight attendants. Upheld record of zero accidents.

Prior Employment Details

Securicor Guyana, Inc. 2000 – 2000

Demerara Investment Company, Ltd.,/ Lake Mainstay Resort 1996 - 2000

Professional Development & Credentials

Bachelor of Science in Counter-Terrorism and Homeland Security Southern New Hampshire University, Manchester, NH, 2024

Certificate in Business Management Critchlow Labour College, Georgetown, Guyana, 2001

Additional Training

Travelspan GT, Inc.

Fraudulent Documents (Canadian), Canadian Embassy, Georgetown Guyana, 2000

Fraudulent Documents (United States), U.S. Embassy, Georgetown, Guyana, 2007

IATA Dangerous Goods, U.S. Embassy, Georgetown, Guyana, 2008

Regional Aviation Security Operations, Trinidad, 2007

TACA RAC-OPS: Airbus 319/320 Aircraft Initial Training, 2005

Dangerous Goods; Weight and Balance; Aerodynamics; Customer Care and Satisfaction; Crew Resource Management; Flight Safety and Emergency Exits; First Aid; Grooming; Purser Training; Supervisor Training

Universal Airlines Inc., Georgetown, Guyana, 2004

Customer Care and Satisfaction

Regency Training Corp, U.S., 2004

Crew Resource and Management Training

Lot Polish Airlines JAR-OPS and Air Atlanta JAR-OPS 767 300/200 ER Aircraft Recurrent Training, U.S., 2003

Conversion Training, Perfect Speech and Pronunciation, CPR and First Aid (Guyana Red Cross), Customer Care, and Crew Management

Lot Polish Airlines JAR-OPS Bowing 767 300/200 ER Aircraft Initial Training, Georgetown, Guyana, 2001

Customer Service Enhancement Program, Grooming and Self-Respect, Bar and Service Training, Fire Fighting (Universal Airlines, Guyana Fire Service), CPR and First Aid Training (Georgetown Hospital), Swimming Techniques and Training

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