Senior Business Analyst
Resume:
Samhitha T
Senior Business Analyst
*******.***@*****.*** +1-925-***-****
Professional Summary:
Around 7 years of experience in IT industry working as a Business Analyst.
Excellent knowledge of Software Development Life Cycle (SDLC).
Well versed in Waterfall and Agile Methodology (Scrum).
Serving as a liaison between stakeholders and users and Conducted meetings and presentations to share ideas
Hands on experience creating and analyzing use cases.
Experienced in requirement gathering techniques such as Brainstorming, Interviewing, and Joint Application Development (JAD) sessions.
Hands on experience with SharePoint and cloud management systems.
Experienced with sprint and requirement tracking platforms such as Jira, Trello, and VersionOne.
Experienced participating in daily stand-ups, Sprint planning, and sprint review/story grooming meetings.
Expert in user requirement and business requirement gathering.
Ability to define epics and features and break them down into stories and mediate mid-sprint change requests.
Experienced with User Acceptance Testing (UAT) and sprint testing.
Expertise in requirements gathering through direct user interviews, workshops, secondary market research and databases.
Strong Knowledge of UML, FRS, and proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams etc.
Used SOA techniques to define the IT infrastructure to allow different applications to exchange data and participate in business processes.
Working closely with clients, technicians, and managerial staff
Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD).
Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Activity diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio
Experienced in documenting and mapping pricing processes for all rate plans and services. Also experienced in understanding existing legacy structures, systems and processes for pricing, design and help implement future integrated pricing solutions and integration activity
Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods
Experienced in performing Business Process Re-engineering/GAP/Ad-Hoc Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
Understanding of technical architecture - design patterns, and at ease working with technical architects
Defining test cases, creating test scripts, analysing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT)
Good knowledge on RPA in Blue Prism.
Excellent team player, interpersonal communication skills with ability to think analytically and troubleshoot issues with communication and documentation skills
Ability to quickly learn new technologies and software and detail-oriented with record keeping and maintenance.
Experienced with prioritizing and refining product backlog and ability to document and validate bugs.
Experienced working with product owner to document features.
Experience with analysis tools such as JIRA/Confluence, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel).
Strong experience creating, reviewing and updating test cases, test script, use cases and mock ups.
Perform QA testing: impersonating PO, Service Owners and End Users to perform User Acceptance Testing in UAT during the Software Development Life Cycle.
Technical Skills:
Operating Systems
Windows 7/10, Mac
Software Methodologies
SDLC, SCRUM, Agile, Waterfall Model
Microsoft Office Suite
MS Project, MS Word, MS Excel, PowerPoint, MS Visio, MS SharePoint, MS Office
Databases
MS Access, SQL Server
Documents& Processes
EPIC/User Stories, Business Process Diagrams, SRS, Use Cases, UML diagrams, FRD, UAT, Test plans, Test Scenarios, Test cases
Tools
JIRA, UML, Axure RP9
Business-Modeling Tools
MS Office: Word, Excel, Power point, Visio, Outlook, Power BI
Education:
Bachelors of Science in Electrical Engineering
Masters in Electrical Engineering
Professional Experience:
State of Michigan Dec 2021-till present
Deloitte Business Analyst
• Conduct effective interview/research to determine and document the stakeholders, business needs, and requirements
• Capture, refine, prioritize, and maintain the backlogs, including the definition of features, user stories, and acceptance criteria
• Robotic process automation often focus on designing, implementing, and maintaining RPA solutions.
• Serving as a liaison between stakeholders and users.
• Work directly with scrum teams and Product Owners to ensure we are building the right product, executing our roadmap and release plans
• Continuous and transparent communication with our stakeholders the prioritization of the workstream backlog and the status of development efforts via product demos, release plans, and other means
• Assisting the Scrum Team with any design questions
• Driving the requirement/enhancement discussions, suggest design approaches/improvements
• Participate in Agile ceremonies such as daily standup meetings, backlog grooming sessions, sprint reviews, retrospective meetings
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Performing requirements analysis and Performing user acceptance testing.
• Monitoring deliverables and ensuring timely completion of projects.
State of NY – NYC Jan 2020-Nov 2021
Business Analyst
Responsibilities:
The scope of the project was to migrate from Autotask to ServiceNow
Streamlined work processes, and teamed up for enhancements to the Incident Management process
Executive's framework arrangement testing new and refreshed work processes in ServiceNow
Responsible for providing analysis, documentation, and reports in support of the IT Operations Event Management ITIL process
Running continual service improvement programs to improve service availability
Roll out new applications and modules on the ServiceNow platform
Provided input into developing and modifying systems to meet client needs and develop business Analyze client's business
requirements and processes through document analysis, interviews, workshops, and workflow analysis
Worked on enhancing Incident Management, Problem Management, Change Management, Knowledge Management, Asset
Management, CMDB, and SNOW Reporting utilizing ITIL process
Worked requirement for different Integration with different systems like salesforce, PeopleSoft, FedEx, Splunk to facilitate
Quickly assigning tickets to resolver groups for providing resolution
Worked on various modules of ServiceNow like Incident Management, Service Catalog, User Administration, Reporting and Discovery
Research ITSM tools and services that make a company run more effectively and efficiently
Create processes and procedures based on ITIL v3
Train the IT Team on new processes and procedures
Create deployment plans to roll out ITIL tools, services, software, and training
ServiceNow Discovery to populate the ServiceNow CMDB and populate downstream ITIL forms with system and resource information, in server farm set-up
Addressed significant needs of Service Management CRM Tool for all Service Providers being on-boarded
Train the IT Team on new processes and procedures
Create deployment plans to roll out ITIL tools, services, software, and training
Environment: Agile, Jira, MS Access, MS Visio, Microsoft Suite, ServiceNow, Autotask, Waterfall, Windows
Tenfour, New Jersey, NJ Jan 2019 – Dec 2019 Business Analyst
Responsibilities:
Assisted in defining SLA / OLA for incidents and requests both at an organizational and application level.
Coordinated and participated in ServiceNow incident/request management testing lifecycle (unit, regression, integration, and user acceptance).
Made sure all critical and major incidents are addressed within SLA and OLA response and sending out the critical alerts for such incidents.
Identifying, documenting, tracking, reporting, and escalation of incidents that result in IT service outage
Defined maturity models of incident and request management and the governance around.
Supported the deployment of ServiceNow and system migrations of Remedy to ServiceNow as a business process lead utilizing experience in the ITIL process space and its implementation & governance (incident, problem, and change management
Environment: Agile, ITIL, MS Access, MS Visio, Microsoft Suite Microsoft Office Suite, MS Visio, Windows XP, SQL, MS-Access, AML, Team Foundation Server (TFS), JIRA
Information Innovators Inc, India Jan 2017 – Dec 2017
Jr. Business Analyst
Responsibilities:
Construct workflow charts and flow charts
Responsible for understanding and comprehending project protocols
Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions.
Prepare business and functional requirements of the project.
Assist creative team with designing the wireframes based of the functional requirements.
Coordinate with clients to discuss risks, timelines, enhancements, and functional changes.
Participated in testing and determined acceptance criteria.
Comprehensive knowledge of agile and scrum methodologies
Environment: Microsoft Office Suite, MS Visio, Windows XP, SQL, MS-Access
AT&T, India Jan 2016- Dec 2016
Business Analyst
Responsibilities:
Act as a liaison between business & IT teams to gather requirements using techniques such as Brainstorming, Focus Group discussions, Interviews, Document Analysis, Prototyping.
Elicit requirements and document business requirements, functional requirement specifications, Create user stories, acceptance criteria.
Prioritize Requirements/Backlog, organize requirements, specify & model requirements, define assumptions & constraints.
Assist as SME for voice, VPN, Dedicated Internet services projects process improvements.
Analyze projects working on a migration from legacy WAN to Software-Defined WAN architecture implementing various virtual Network Functions applications.
Serve as onsite representative influencing business decision-making by providing quantitative/qualitative data analysis, which brings out insights and trends about business performance.
Work with cross-functional teams to document L1-L4 As-Is models and develop standardized To-Be business process flows, identify gaps and propose improvements.
Create end-to-end (ETE) Data Sequence Diagrams using Rational Software Architect (RSA) to trace the flow of data elements across multiple interfacing applications.
Create & maintain Master Data Dictionary at project & program level to document the impacted data elements and perform Data Mapping to analyze data anomalies.
Implementation & adherence to best practices like ETE requirement traceability matrix (RTM), Joint Application Requirements Review (JAR), Joint Application Design Review (JAD), Critical Design Review (CDR), Joint Test Workshop (JTW).
Translated technical specifications into project scopes of work and product requirements while spearheading the design and development of databases and enterprise solutions.
Create, Review and assist ST, UAT, BST test case execution with business users and cross-functional teams.
Analyze various projects throughout Software Development Lifecycle (SDLC) following waterfall and Agile, Safe agile project strategies, LEAN, and Design thinking.
Perform front-end engineering with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.
Led team to plan, design, and implement applications and software.
Collaborated with business analysts, developers, and technical support teams to define project requirements and specifications.
Environment: Software Tools and methodologies included Agile/Scrum, Jira, MS Access, MS Visio, Microsoft Suite, SDLC Microsoft TFS, SQL, Adv. Excel, PowerPoint, MS Access, Atlassian Jira, Agile craft.
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