Customer Service Store Manager

KEINARD GOODLOE

Huntsville, AL, ***** ● (***)- 648-1169 ● keinardikus@gmail

Customer Success Customer Service Retail Management

Results-driven professional with extensive experience in customer service, employee management, and marketing within fast-paced environments. Highly skilled in communicating with customers and executives while collaborating with various members of the organization to achieve business and financial objectives. Adept at driving revenue through exceptional customer service and marketing initiatives. Proficient in Microsoft Office, Google Suite, and various retail POS systems.

●Customer Service

●Project Management

●Creative Problem Solving

●Team Management

●Visual Marketing

●Effective Communication

●Leadership

●Detail-Oriented

●People-focused

PROFESSIONAL EXPERIENCE

American Eagle February 2022 – Current

Visual Merchandising Manager; Huntsville, AL

●Assists with the interview process, including conducting resume reviews and phone screens, scheduling interviews, and asking for and contacting staff referrals.

●Collaborates with the store manager during the offer process, identifying and recommending. compensation, incentives, start dates, and other pertinent details.

●Maintain store and dismantle displays during and after promotion periods- aiding in a Back to School Campaign that garnered an additional 7% of revenue over plan.

●Meet with business managers, sales managers, and retail managers to discuss sales strategies.

●Plan visual concepts months in advance (including window and in-store displays, signage, and pricing concepts).

●Work with cross-functional teams (such as buying, design, and marketing) to create design themes, floor layouts, and plans.

Lucky Brand March 2021 – February 2022

Store Manager; Huntsville, AL

●Made strategic business and HR decisions based on long and short-term objectives with a staff of 5-20 employees and 3 part-time managers.

●Improved sales by 21% and customer service scores by assessing customer feedback, providing training to staff, and modeling expected service expectations.

●Partnered with state and local media and community organizations to boost foot traffic and community engagement.

●Ensured all personal and private information such as social security numbers, driver's license numbers, and incomes were safeguarded and kept confidential.

H&M March 2015 – March 2021

Visual Merchandising Manager; Huntsville, AL

●Managed the resolution of 20-30 requests from employees daily.

●Catapulted store growth by 32% by driving and maximizing sales and profitability; was instrumental in the execution of innovative campaigns and initiatives to boost brand awareness and customer engagement.

●Led communication with new and existing clients by coordinating the planning and execution of new sales strategies.

●Enhanced customer experience by maintaining merchandise presentations and organizing promotional events.

Aeropostale March 2011 – March 2015

Training Store Manager; Huntsville, AL

●Responsible for rolling out new policies and guidelines to staff, provided training, and ensured signed acknowledgments of policy and procedure changes were obtained and filed.

●Wrote and delivered individual development plans and annual performance reviews for the team and decided on individual salary increases.

●Collaborated with team to increase sales by 17% year over year. Increased store volume from $1.4 million per year to almost $2 million per year.

●Assisted with the training and development of new store managers within the organization.

Previous Experience: Assistant Store Manager Aeropostale, Huntsville, AL (2006 – 2011)

EDUCATION

Diploma of Christian Life Studies

Texas Bible Institute, Columbus, TX

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