Customer Service Care
Resume:
EDDIE SETZLER
Experienced professional in the hospitality industry
Honolulu, HI 96816
*****************@*****.***
Exceptional customer care connoisseur with more than twenty years of experience in the service industry. Dedicated to cultivating positive relationships to promote effective team management and patron satisfaction. Demonstrates friendly customer service with can-do attitude and willingness to help at all times. Ensuring maintenance of food hygiene in accordance with food safety and inspection standards and guidelines.
#readytowork
Authorized to work in the US for any employer
Server/Waiter
Kokohead Cafe - Honolulu, HI
March 2018 to April 2020
Gourmet food server who can knowledgeably recommend menu items and specials based on customer needs and preferences, including Upselling complementary drinks and dishes. Catering to a high end food critic and celebrity clientele with proficiency and agility in a fast paced environment. Pool and Lounge Server/Manager
Elks Lodge
January 2017 to October 2017
616 Honolulu
Greet guests, receive and deliver food and beverage orders, record member numbers, set and bus tables, do side work, handle all financial transaction, ensure absolute guest satisfaction Server, 01/2017 to 10/2017
Server/Bartender
Pax Americana Restaurant - Houston, TX
March 2011 to October 2017
Houston, TX
Contemporary American cuisine. Described product to customers and accurately explained details and care of food, wine, beer, and craft cocktails. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Server/Bartender, 03/2011 to 10/2017
Canopy restaurant - Houston, Texas
Eco-chic American Bistro. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Trained staff on operating procedures and company services. WORK EXPERIENCE
Updated customer orders from start to finish in an accurate and timely manner. Managed work flow to exceed quality service goals.
Bartender / Server
Nabuki - Houston, TX
September 2013 to March 2015
Upscale Asian fusion restaurant.. Poured drinks using standard pour according to specifications. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Dining Captain Waiter
Antica Osteria - Houston, TX
June 2010 to February 2011
High end Italian bar and restaurant. Gained knowledge in Italian wines, authentic Italian cuisine and European style service. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Bar And Wine Attendant
Mizu - Austin, TX
April 2009 to May 2010
Assisted with the opening of a high volume steak and sushi restaurant. Became familiar with a large variety of wine and sake.
Server, Bartender
Bistro 88 - Austin, TX
October 2006 to March 2009
Euro- Asian restaurant. Expanded knowledge of exotic wine and food pairings. Oversaw training of new employees and bartenders.
Associate of Arts in Business
Austin Community College - Austin, TX
2004
High School Diploma
Lamar High School - Houston, TX
2000
customer service (6 years)
problem solver (Less than 1 year)
Process improvement (Less than 1 year)
EDUCATION
SKILLS
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RECEPTIONIST (6 years)
RETAIL SALES (6 years)
Serving Experience
Busser
Team Management
Bartending
Forecasting
Strategic Planning
Sales Management
Upselling
Restaurant Experience
POS
Budgeting
Business Analysis
Management
Financial Report Writing
food handler certificate
Food Handler
Skills
- Exceptional interpersonal communication - Adherence to high customer service standards
- Effective problem solver - Effective workflow management
- Excellent time management skills - Customer-focused
- Process improvement specialist - Skilled trainer
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CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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