Customer Service Support

Huaxing (Jack) Lu

+1-647-***-**** *********.**@*****.***

Residence:

Toronto, ON, Canada

PROFESSIONAL SUMMARY

-- Over 20 Years of engagement in Aviation industry with in-depth understanding on industrial technical/commercial solutions

-- Proven achievements & commercial number delivered.

-- Recognized achievements and expertise on industrial MRO (Maintenance, Repair and Overhaul) .

-- Outstanding leadership, interpersonal and influencing skills in multi-functional organization matrix with from international culture background.

-- Strong passion and confidence to work for global business development.

-- Strong engineering background, Sales and service mindset; customer centricity

PROFESSIONAL EXPERIENCE

10/2021 ~ Primerica Financial Services LTD. Toronto ON Canada

Financial Consultant/Licensed Agent- Life Insurance and Mutual Funds

This role in Pimerica, one of the biggest personal financial companies in North America helps people with their personal financial plan, including analyse personal financial status/needs and help the clients to make their financial plans. After that Financial Consultant need to help the client to carry out their plan by selecting the right financial products. In long run, the Financial Consultant also need to help the clients by keep watching on the performance of the concerned financial products.

09/2008 ~07/2021 Collins Aerospace Systems previous UTC Aerospace Systems

Sr. Field Service Manager, China

The Senior Field service manager is responsible for owning customer accounts, contracts, and relationships for Collins worldwide customers services. This role closely collaborates with the airline maintenance/commercial teams to drive Collins’ customer EIS (Entering In Service) plan and fulfillment strategy, meanwhile leads and develops a team of technical customer service. The Sr. FSM is also a trainer that giving the airlines customers training classes on the company’s product both in English and Mandarin.

02/2006 ~08/2008 GE Aviation - Greater China Material Leader

Material Leader is a customer-facing role responsible for winning business. This role is positioned in shanghai and cover greater china region and is responsible for working Mature Fleet deals and generating new MRO / Materials opportunities.

02/2002 ~01/2006 Hamilton Sundstrand-UTC

Deputy Managing Director/Customer Support Manager/Marketing Manager, Hamilton Sundstrand Qinling Aerospace (Xiamen) Ltd.(JV-EPGS ATA24 accessory Repair and Overhaul Center)

This is a people leader role, reports direct to MD of factory. This role covers all marketing/sales function also in charge of the setting up of the organization’s strategy making process.

08/93 ~08/2000 Aircraft Maintenance & Engineering Co. (AMECO-Beijing)- Lufthansa Technik TP

Airframe Maintenance/Overhaul Project Manager, Marketing & Sales Subdivision (01/95~08/2000)

Planning/Processing Engineer, Airframe Overhaul Subdivision Lufthansa Technik TP-AMECO-Beijing (08/93~12/94) ATA27/28/29/32

This is a start-up period in my career, took couple of roles from application engineer to overhaul manager.

EDUCATION

2000 ~ 2001 Concordia University, Montreal, Canada

Master of Business Administration

John Molson School of Business, Concordia University

International Aviation MBA, International Air Transportation Association

1993 ~ 2000 Lufthansa Technik-TP AMECO-Beijing Beijing, China

Skills for Business Negotiation’ in --Training

Professional Selling By Objectives (Series)—Training

1988 ~ 1993 Tsinghua University, Beijing, China

Bachelor of Engineering, Major in Mechanical Design & Manufacture,

Department of Precision Instrument & Mechanical Engineering

Skill Training

Presentation skill

Change acceleration process

Sales Essentials

Boundaryless sales

Leadership Essentials

Finance for non-financial Professionals

High Impact Presentation Skill

6 sigma

Negotiation Skill

Effective communication

Marketing essential training

Account management (MAP)

Strategic selling skill

Management accounting

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