Student
Resume:
Heather Nalley
Bardstown, KY *****
***************@*****.***
Any position available.
Availability: Flexible.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office CSR
APL Logistics - Shepherdsville, KY
February 2018 to July 2022
Duties: Computer skills, excellent communication skills, answering phones and emails, creating, printing, fixing, and writing up orders/deliveries, being a trained back up for multiple positions within the office, excellent housekeeping.
Forklift operator
APL Logistics - Shepherdsville, KY
March 2017 to February 2018
Duties: operating forklift with certification to perform daily duties, operating safely in a warehouse environment, picking orders, putting away product (stocking), unloading trucks and staging product accordingly, excellent housekeeping.
Product Service Associate
Lowe's, PSA - Bardstown, KY
May 2016 to January 2017
Duties: reading planograms and resetting bays/product, accordingly, putting up new signage, taking old signage down, CLEAN & ORGANIZE, use of LRT gun daily, Genesis, checking and relaying emails, certification on all power equipment within our store including forklift, narrow aisle reach truck and "order picker", pallet jacks, and dollies. Using power tools daily. Physical labor: resetting beams, lifting at least 50 pounds, bending, standing, walking throughout shift. Receiving Associate
Lowe's, PSA - Bardstown, KY
August 2014 to May 2016
Duties: unloading, processing and stocking trucks. Use of LRT gun daily, Genesis (Lowe's processing software), checking and relaying emails, answering phones, scheduling deliveries, certification on all power equipment within our store including forklift, narrow aisle reach truck and "order picker". Seasonal Lawn and Garden Associate
Lowe's, PSA - Bardstown, KY
April 2014 to August 2014
Key holder/Management
Dollar General - Bardstown, KY
January 2014 to February 2014
Duties: Cashier, stocking, counting/handling money, opening and closing the store, receiving vendors and the weekly truck, assisting customers, answering the phone, cleaning and organizing the store (recovery and go backs), pricing, setting/rearranging shelves and merchandise, using computer and HHT (handheld device). Temporarily store/assistant manager because both managers quit; I've done my best to take on their former responsibilities and operate the store. Cashier
Kroger - Bardstown, KY
July 2011 to May 2013
Duties: Excellent customer service/people skills, processing transactions, operating register and self- checkouts, organizing, cleaning, problem solving, physical labor such as standing, bending, picking up merchandise, answering phones and assisting customers over the phone. Cashier
Wal-Mart - Bardstown, KY
May 2007 to December 2010
Duties: Excellent customer service/people skills, processing transactions, operating register and self- checkouts, organizing, cleaning, problem solving, physical labor such as standing, bending, picking up merchandise, assisting customers.
Additional Experience/Skills: Excellent people, communication, organization, and problem solving skills. I'm also a quick learner, can handle multiple tasks at one time, very thorough with all tasks, and pay attention to detail. I'm always punctual, dependable, reliable, honest and hardworking. My computer skills include: computer science courses taken through ECTC, excellent with Microsoft Office (Word, PowerPoint, Excel, etc.). I've used a variety of computer systems with each job, with the ability to learn and adapt quickly.
Education
Working on Master's Degree in Psychology
Liberty University - Virginia
August 2015 to Present
Bachelor's degree in Christian Counseling
Liberty University - Virginia
August 2015 to Present
Associate's in Arts
Elizabethtown Community and Technical College - Elizabethtown, KY August 2009 to December 2011
Skills
• Customer Service
• CSR
• Call Center
• Customer Care
• Reach Truck
• Pallet Jack
• Warehouse Experience
• Order Picking
• Forklift
• RF Scanner
• Computer Science
• Order Picker
• Shipping & Receiving
• Microsoft Word
• Freight Experience
• Materials Handling
• Logistics
• Microsoft Office
• English
• Computer Skills
• Computer Operation
Certifications and Licenses
First Aid CPR AED
February 2019 to February 2021
Forklift Certification
August 2021 to August 2022
Assessments
Customer Service Skills — Completed
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Verbal Communication — Proficient
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Written Communication — Familiar
January 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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