LAURIE ABNEY

PROFESSIONAL SUMMARY

Highly motivated individual with 19+ years of sales and customer

service experience seeking a flight attendant position. Dedicated with history of meeting company goals and enhancing the organizations brand. Excellent reputation for resolving problems and improving customer satisfaction. Dependable, self-motivated and skilled in working under pressure and adapting to new situations. WORK HISTORY

Presidents Club Processing Specialist, 06/2020 - 09/2022 Rocket Mortgage, Phoenix, AZ

• Microsoft Office skills

• Promoted 3 tiers in 6 months by exceeding production goals, numbers and quality metrics

• Commended by leadership for ability to resolve problems on first attempt to avoid escalation of issues

• Strong communication and writing skills

• Fast paced work environment

• Strived for quick compliant resolutions

• Utilizing time management and ensuring to follow up within 24 hours

• Processed minimum of 50 loans per day by interacting with clients by phone, text or email.

Relationship Banker II, 01/2016 - 01/2019

Huntington National Bank, Northville, MI

• Successfully maintaining Huntington's required personal and team goals

• Named one of the top bankers in the region,

• Responsible for all consumer loan applications and closings Hair Stylist, 02/2004 - Current

Self Employed

• Personally, providing superior hair care services to clients with the most up to date color, cutting and styling techniques.

• Personally, responsible for creating and distributing marketing/advertising information and promotions to ensure consistent and constant growth in clientele.

Oro Valley, AZ 85755

248-***-****

adsqzj@r.postjobfree.com

EDUCATION

High School Diploma, 06/1997

Salem High School - Canton MI

CERTIFICATIONS

Notary

Cosmetology

.

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