JACQUELINE HALL

**** ********* ***** ******* ***:122

Alpharetta, Georgia 30022

850-***-****

adsqyo@r.postjobfree.com

EDUCATION

High School Diploma

James S. Rickards High School, Tallahassee, FL

Associate of Science Degree: Computer Science

Computer Information System, Fort Lauderdale, FL

EXPERIENCE

Tempus

Clinical Lab Associate- Accessioning ID October 2021- Present

• Responsible for package receipt and chain of custody hand-off

• Responsible for unpacking and initial sample quality and requirement review

• Responsible for specimen and accessing

• Build and maintain effective relationships with other laboratory employees Membership Support Counselor I

Membership Support Group Department May 2018 - March 2021 Hilton Grand Vacations, Orlando, FL

● Responsible for daily mail and faxes delivery within the department

● Responsible for processing FDI payable reports

● Handle functions relating to early drops for BP

● Responsible for all requests for HGVClub materials, Hilton Honors cards and /or forms

● Responsible for printing and mailing reservation confirmations

● Responsible for processing requests for change of address, phone number and e-mail address

● Handle authorization designation forms accordingly and on a timely manner ● Responsible for end-of-month Hhonors Foreclosure Report.

● Responsible for club upgrades and new owners report

● Responsible for cancellations

Cashier August 2018 – April 2020 Wal-Mart

● Smile at customers as they enter and exit the store

● Greet customers and thank them for their business in a timely fashion

● Accurately ring up and total customer merchandise

● Keep designated work areas clean and maintained

● Pick packed orders for

● Return unwanted merchandise to the appropriate store area ● Assist other associates as needed throughout the day Account Specialist, K-Force Inc October 2016 – April 2018 Vistana Signature Experiences, Orlando, FL

● Responsible for entering all download Inquiries, Retrievals, Disputes, Chargebacks, and Pre-Arbitrations along with names, account numbers and reason for codes onto the excel spreadsheet.

● Locate names and account numbers to put on documents.

● Print all backup information to support the disputes, chargebacks and Pre-Arbitrations.

● Call Credit Card companies (ie: Visa, Amex, MasterCard, Discover) when needed on different issues. ● Responsible for responding to credit card companies on all disputes, chargebacks etc. within the allotted time frame ● Ensure client satisfaction by resolving client reported transaction disputes and chargebacks in a prompt and timely manner.

● Provides quality customer service to external customers

● Faxing the disputes and chargebacks documents over to the Credit Card companies.

● Filing all dispute and chargebacks once they been faxed to credit card companies. Document Management Specialist, Team Lead October 2004- April 2016 Intuition College Savings Solutions, Tallahassee, FL Leadership Responsibilities

● Manage and train incoming employees

● Develop and update training materials

● Coordinate and supervise the daily tasks of Document Management Division

● Evaluate division employees for quality assurance

● Design procedures for ordering, storing, and distributing weekly supplies

● Instituted maintenance procedures for third-party vendors

● Maximize efficiency by coordinating and tracking maintenance of office machinery Daily Responsibilities

● Chart the daily use of office machinery to ensure product quality

● Manage inbound and outbound call on a multi-line system

● Data entry using 10 key and Alpha Numeric keyboards- 18,000+ keystrokes

● Edit online correspondence that contains structural, grammatical and spelling errors

● Quality Control daily in-house correspondence for structural soundness before release to clients ● Serve as liaison between company and clients

Various Projects by Deadline

● Quality Control and Distribute Annual Statements to clients

● Serve as Interim Lead of Operations Department in absence of Department Supervisor Skills

Expert proficiency in Microsoft Office; including Excel, Outlook, and Word Typing proficiency of 70wpm

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