Data Entry Management Specialist
Resume:
JACQUELINE HALL
**** ********* ***** ******* ***:122
Alpharetta, Georgia 30022
*************@*****.***
EDUCATION
High School Diploma
James S. Rickards High School, Tallahassee, FL
Associate of Science Degree: Computer Science
Computer Information System, Fort Lauderdale, FL
EXPERIENCE
Tempus
Clinical Lab Associate- Accessioning ID October 2021- Present
• Responsible for package receipt and chain of custody hand-off
• Responsible for unpacking and initial sample quality and requirement review
• Responsible for specimen and accessing
• Build and maintain effective relationships with other laboratory employees Membership Support Counselor I
Membership Support Group Department May 2018 - March 2021 Hilton Grand Vacations, Orlando, FL
● Responsible for daily mail and faxes delivery within the department
● Responsible for processing FDI payable reports
● Handle functions relating to early drops for BP
● Responsible for all requests for HGVClub materials, Hilton Honors cards and /or forms
● Responsible for printing and mailing reservation confirmations
● Responsible for processing requests for change of address, phone number and e-mail address
● Handle authorization designation forms accordingly and on a timely manner ● Responsible for end-of-month Hhonors Foreclosure Report.
● Responsible for club upgrades and new owners report
● Responsible for cancellations
Cashier August 2018 – April 2020 Wal-Mart
● Smile at customers as they enter and exit the store
● Greet customers and thank them for their business in a timely fashion
● Accurately ring up and total customer merchandise
● Keep designated work areas clean and maintained
● Pick packed orders for
● Return unwanted merchandise to the appropriate store area ● Assist other associates as needed throughout the day Account Specialist, K-Force Inc October 2016 – April 2018 Vistana Signature Experiences, Orlando, FL
● Responsible for entering all download Inquiries, Retrievals, Disputes, Chargebacks, and Pre-Arbitrations along with names, account numbers and reason for codes onto the excel spreadsheet.
● Locate names and account numbers to put on documents.
● Print all backup information to support the disputes, chargebacks and Pre-Arbitrations.
● Call Credit Card companies (ie: Visa, Amex, MasterCard, Discover) when needed on different issues. ● Responsible for responding to credit card companies on all disputes, chargebacks etc. within the allotted time frame ● Ensure client satisfaction by resolving client reported transaction disputes and chargebacks in a prompt and timely manner.
● Provides quality customer service to external customers
● Faxing the disputes and chargebacks documents over to the Credit Card companies.
● Filing all dispute and chargebacks once they been faxed to credit card companies. Document Management Specialist, Team Lead October 2004- April 2016 Intuition College Savings Solutions, Tallahassee, FL Leadership Responsibilities
● Manage and train incoming employees
● Develop and update training materials
● Coordinate and supervise the daily tasks of Document Management Division
● Evaluate division employees for quality assurance
● Design procedures for ordering, storing, and distributing weekly supplies
● Instituted maintenance procedures for third-party vendors
● Maximize efficiency by coordinating and tracking maintenance of office machinery Daily Responsibilities
● Chart the daily use of office machinery to ensure product quality
● Manage inbound and outbound call on a multi-line system
● Data entry using 10 key and Alpha Numeric keyboards- 18,000+ keystrokes
● Edit online correspondence that contains structural, grammatical and spelling errors
● Quality Control daily in-house correspondence for structural soundness before release to clients ● Serve as liaison between company and clients
Various Projects by Deadline
● Quality Control and Distribute Annual Statements to clients
● Serve as Interim Lead of Operations Department in absence of Department Supervisor Skills
Expert proficiency in Microsoft Office; including Excel, Outlook, and Word Typing proficiency of 70wpm
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