Genae Brown

*** *. ******* **.

La Habra, CA ****1

202-***-**** adsqyj@r.postjobfree.com

OBJECTIVE

A diversely experienced professional who possesses a variety of knowledge from an assortment of fields; from maintaining customer satisfaction in the customer service industry to providing exceptional mental health services to patients in the healthcare industry. Adept at acting as a liaison between patients and medical staff; by assessing for mental health disorders, and offering recommendations for possible treatment options. Currently seeking Medical Billing and Coding position, where I may be able to expand my knowledge and further build upon the skills and training that I have already received. Qualifications include:

HIPAA Compliant

BLS Certified

Medical Terminology

Coding Compliant

CMS-1500 Claims Processing

Customer Service

Data Entry

Call Center Like Experience

Computer Savvy

Typing Speed – 65 WPM

CLINICAL EXPERIENCE

Jump and Schout Therapy, Brea, CA May 2022 – July 2022

Medical Billing and Coding Externship

Responsible for the interpreting and processing of insurance payments.

Responsible for the reprocessing of numerous healthcare claims.

Responsible for analyzing EOBs in order to post payment.

Responsible for correctly adding the demographic information of all new patients into the office billing software program – Office Ally.

Responsible for verifying patient insurance coverage with insurers.

Responsible for writing letters to insurance companies and handling invoices.

Responsible for the processing of mail arriving daily to the office.

Responsible for investigating unpaid claims.

House Call Docs, San Diego, CA August 2021 - September 2021

Medical Assisting Externship

Responsible for answering incoming phone calls and routing them appropriately.

Responsible for rooming patients and documenting the encounter.

Responsible for collecting urine samples from patients for drug testing.

Responsible for following up with insurance carriers, for prior authorizations, and pharmacies on behalf of patients.

Responsible for filing sensitive patient documents and healthcare records.

Responsible for calculating patient’s copay at time of service.

RELEVANT EXPERIENCE

United States Air Force, Travis AFB October 2014 - October 2018

Mental Health Technician

●Greeted and assisted all patients upon entering facility.

●Answered all incoming phone calls and routed them appropriately.

●Organized sensitive patient documents and filed them appropriately.

●Administered both psychological testing and Automated Neuropsychological Assessment Metrics testing to over 200 patients; thus, making them World Wide Qualified to deploy.

●Advised patients on various treatment options in order to increase access to care by 50%.

●Negotiated with agitated patients in order to understand them and meet their needs.

●Coordinated care for hundreds of patients by scheduling both initial and follow up appointments via referral process or walk-in.

●Conducted group sessions with patients in order to help them realize and set treatment goals.

●Established clear boundaries with aggressive patients and aided in therapeutic containment.

●Assessed and diagnosed over 50 patients; thus, saving providers over 300 hours in screening.

●NCOIC of Behavioral Health Optimization Program.

●Responsible for creating, coordinating, and maintaining provider schedules each quarter.

EDUCATION AND TRAINING

American Career College, Anaheim, CA July 2022

Medical Billing and Coding

CPT Codes

ICD-10-CM Codes

HCPCS Codes

CMS-1500 Claim Form Processing

Medical Terminology

Medisoft – Patient Management System

Center for Employment Training, San Diego, CA September 2021

Medical Assistant

●Anatomy

●Physiology

●Handling Medical Emergencies

●Basic Principles of Nutrition

●Communication and Office Skills

●Medical Records & Billing and Coding

●Job Preparedness

●Medical Terminology

●Pharmacology

Community College of the Air Force, Travis AFB April 2018

Mental Health Services

●Mental Disorders

●Psychological Testing

●Triage

●Therapeutic Containment

●Office Skills

●Emergency Preparedness

CERTIFICATIONS

Basic Life Support, San Diego, CA June 2021 - June 2023

●I have successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program.

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