Director Information Technology

MARK LITTLETON

P: 310-***-****

E: **********@*******.***

Relocation Open

Senior Director, Information Services & Technology Operations

Accounting, Financial Services / Legal / Healthcare / Asset Integrity

Lean Manufacturing /

Backbone Facility's Management

Continuous Process Improvement

Technology SME, Infrastructure Operations,

Board Advisory

Zero Trust, and Edge Level Security Subject Matter Expert

Over 66 Data Center Infrastructure Designs and Builds throughout my career

Non-Industry Specific, with over 32 Years of Successful Tenures,

27 of which have been

Progressive Leadership Roles in the following

Short list of Industries

Global Financial, Accounting & Technical Professional Services, Healthcare; Internal and Patient Facing Projects, Manufacturing, K- 12 Academics, Legal Technical Services, Logistics, Supply Chain, Fleet Management, Higher Ed., Government State & Local, Entertainment, Public Auctioning, Environmental Sustainability & Carbon Footprint(s), Construction, Health Care, Start-up follow through to Established & Profitable. Hospitality, High Net Worth Private Equity, VC Technology Advisory R&D. Large complex M&A Project leadership, Asset Protection, Zero Trust & Edge Security, Find one, Kill All Proaction, Training, Industrial IP protection with the utmost discretion

Empathetic Style when Mentoring and Motivating

IT & Administrative Departments

Proven Success in Functional Collaboration Across Teams

from National & Offshore Locations

Infrastructure Operations,

Proactive Security Automation,

Client Focused,

Growth Oriented,

Proven Success in the Significant Reduction of IT Expenditures.

CISA Expected Dec., ‘22

Recent IT Related Achievements

●Working as an SME for the State of California, Los Angeles Unified School District, LA Proper City Council & reporting directly to the California Transportation Commissioner (Hillary Norton) and the Metro Public Transportation Leadership Team. I Created the first portion of The Decade of Downtown project. Built a cloud data repository that gathered Qualtrics survey meta and end user input. Automated the AWS instance with RH Linux Ansible, that I setup to create if/then routes to distinguish demographics and surveyed answers, then dropped key information in respective SQL Tables for Simple one-click queries and large reporting templates. The project is dedicated to reducing traffic in and around the Downtown area of Los Angeles. I created cost/benefit scenarios for initiatives such as the feasibility of applying a carbon tax to the larger organizations that refuse to scale up their car-pooling initiatives or having employees use public transportation. I also brought in Fleet and Logistic Executives from Fedx, UPS, DHL and Amazon to discuss how we may reduce or stagger delivery times to again reduce the daily congestion and idea of the scope. My ideas were well received so much so I presented a multitude of solutions to Mayor Garcetti and came out of it with a list of goals that must be met such as improving the ridership on Metro Trains & Buses. Then personal safety came up while using these types of public services. I created a cost benefit for executive level public traveling where Metro provides higher-end business class service. I explained the cost of using a business class public transit alternative and how it would offset the cost compared to what buildings are charging for monthly parking for one person car commuters. A “Big Data” project that brought some feasible solutions to the forefront of decision makers.

●Performed with my team(s) and designed the implementation of 66+ data centers, applying technical expertise in mixed infrastructures, OS & hardware environments. With Pre-action fire safety. Virtual servers, desktops and storage. Private, Public and Hybrid Co-locations mission critical secure cloud solutions with redundant collocations. AWS Paas and SaaS, data integrity. Application servers in high-availability/fault tolerant configurations built using Dell Blade servers, EMC-DELL SAN’s, Cisco UCS, and VMware, WYSE Terminals

●Implemented many large-scale networks, based on Cisco, Paolo Alto, F5, HP and Fortigate FW's, switches and routers using OSPF and multicast routing, QoS. Configured failover for WAN using 3 types of circuits from 3 different vendors. PRI’s & POT’s for voice and data, MPLS Data circuit's mostly for secure Fiber inter-office communication. 10GB backbone. SIP Trunking UM, line of sight data Satellite at 5 locations, Fiber and twisted pair from MPOE/DMARC to data center for the best of data integrity.

Fiscal responsibility that trickled down to those of whom needed to understand there is a budget and project lifecycle that must be met.

Myself and team created voice and data, mission critical, hybrid load balancing solutions for Hilton Resorts and Spas on the West Coast down into Cabo.

Memo of Reference

“Mark has a sense of urgency that I have never experienced, my clients agree. His 24/7 availability on the desktop and server monitoring. A trusted advisor Littleton put our IT department back on track and positively affected our Firm’s bottom line and productivity. He devised and executed our growth initiatives with precision, fortitude and professionalism. Saving our Firm millions of dollars on unnecessary programs and solutions” John Van Trigt, Board Member, Managing Partner at Holthouse Carlin & Van Trigt LLP.

Core Competencies

Constantly evolving competencies that cannot easily be imitated by external service providers.

Network Security, Strategic Planning,

PCI, SOC2, HIPAA & ISO-27001 Compliance, Cloud Architecture, Digital Transformation.

IT Automation on GCP using Ansible, IaaS,

SaaS, PaaS, CaaS, BaaS(HYCU), AKS on top of an AWS environment, Windows, Apple OS.x, Linux, mixed infrastructures

Android, Apple, Mobile OS

Collocation Replicated Data & Mission Critical App Redundancy, Business Continuity and Resumption using options listed above. Ensuring Data Integrity Through Automation Design of Replicated,

File Structure, Mission Critical Apps, Unified

messagaing. Zero Trust, Edge, Block level Security

Project Management ITIL 3.x Management Track, Agile, Six Sigma Methodologies

Knowledge (Content) Management,

Business Analysis, Capital Expenditure Forecasting, Budget overall & large individual projects sourced as NiB, Change Management, Team & Individual Mentoring, Performing Various Departmental Process Improvements, Vendor Relationship & Negotiating, Help Desk Management, Digital Marketing, Organizational Innovation in Learning, Growth, Personnel Onboarding, Morale Boosting Initiatives & Revenue

Stream Ideation and delivering solutions aligned with growth and business models

Professional Experience

Consulting Positions

GoogleXpress – Google Express

Santa Monica, CA

Title: Senior Advisor Information Services

01/2022 - 08/2022

Addressing all issues related to an acqusition including but not limited to

Asset Governance

Database Administration

Operational Team Assessment

Continuity & Resumption

Budgetary and Licensing

Exponential due-diligence

Depreciation Schedules

Client Retention assurance

IP Telephony

Aligning legacy technology with the vision and mission of a GCP environment.

Business process improvement, and real-time automation, during the information gathering phase.

Advisor alongside the founders, and administration providing recommendations customized and based on their goals, industry, business model, and needs.

SDLC following Agile, Six Sigma project

management methodologies. Using ITIL, ITSM as a set of standards to accomplish the best possible acquisitional outcome for both parties.

Trained and Mentored IT Department on GCP tools and services.

Change Management from 200 to 5000 employees. Providing a united new set of eyes on a Google Environment.

Reduce IT expenditures without sacrificing the quality in which GCP requires.

Delivered the Google Business Profile, Domains, Ads, Workspace, Analytics, and other Google products that support business operations.

Consulting Positions Continued

Employers Group - El Segundo CA.

Title: Data Analytics Director Contract Position

Chief Data Procurement Officer “Big Data”

11/2019 – 07/2021

●Project that was sent only to CEO’s and Business Owners in regards to the COVID lockdowns and how it was and willK’ima:w Medical Centereffect their operations. This project eventually landed on Gov. Newsome’s desk as well as myself interviewed on KNX.

●Used Ansible (RH Linux) to setup automation of data repository sets.

●Project for the State of California, Los Angeles County, and Metro Transportation. Referred to as the "Decade of Dowtown" Reported Directly to the California Transportation commissioner (Hillary Norton). Many facets to this project. I did receive solid accolades from all stakeholders regarding my work.

Zembo Medical Network – Los Angeles, CA.

Title: Chief Information Technology Officer

External Consultancy Services Referenced Above

07/2012 – Present

Overview: In business for 45+ years, the founder recruited me in to source and procure a complete digital transformation and Continuous Process Improvement Growth Initiative, as the growth of the Healthcare industry was moving quickly to electronic health and medical record systems.

●API Infrastructure University Southern California Keck Medicine

●, UC Irvine and UCLA Medical Center. Peer training on Private cloud infrastructure.

●Within six months I had moved all their mission critical applications to a private cloud caged in a collocation. Created a CRM, Dynamics financials and off-site edge cyber continuity service that allowed for them to run their business on a global scale.

●Sourced and Implemented Ansible (RH Linux) open source automation. Significantly improving SLA's internally and with external clients.

●Adding a revenue stream, provided a HIPAA and ISO 9000 compliant middleman x-ray, and high resolution imagery repository, for specialized physicians to review patient progress from anywhere in the world.

●End to End ERP migration from on-prem MAS90 to MAS100. Train the trainer(s). Change Management, example Timesheets for fleet. Built export API for simple Workday integration.

●Engineered a 95% reduction in their paper based activities and implemented a cost effective digital solution that greatly improved their interaction with their clients and put them a step above competitors.

●Created a digital business development and client retention program that saw a 65% increase in receivables and a steady 12 - 16% growth rate for 2014 - 2021, and on track to keep those numbers within that percentage range for fiscal 2022.

●Designed a franchise solution around their business model and providing the technology solutions and documentation needed to bring on potential franchisees.

●This has become an acquisition.

Holthouse Carlin & Van Trigt LLP – Los Angeles, CA. 09/1997 – 07/2012

Title: Senior IT Director

Overview: Performed business analysis services that reduced IT expenditures resulting in organizational realignment, system refinement and significant cost savings. Reported to CFO for 7 Helpdesk and Network Administrators across multiple sites that supported over 800 users and 8,000 clients on a global scale.

●Created a private SaaS platform that serviced over 365 small-medium sized organizations.

●Achieved a Complete Migration to an Azure platform, M365 & Dynamics, SSO & IAMI tied into a single following profile. 1200+ machines for 820 end users easily swapped for a remote workforce 14 years before a pandemic lockdown.

●Driving revenue growth as a new stream for the firm. The platform consisted of MS Dynamics ERP built on SharePoint dashboard. Allowing the end user to create their own instances of client financials dedicating vm as servers with basically a clean canvas of Windows Server 2012/2016.

●Created a table of options for several clients to choose from for financial reporting regulations and estimated potential tax liability based on the current tax codes assigned to the various types of investments. Achieved several Infrastructure Automated SaaS instances at a production collocation on top of an SQL server with the ability to choose from several pre-built reports that handled 98% of their needs. With the Partner dashboard & UI I designed the frame work around a report building wizard using Qlikview and Crystal, based on how they wanted the reporting structures and various models. The latter was roughly 2-3 years ahead of its time. This product and the way it was packaged, served up in a dashboard, received high marks from current clients of whom spread the word and grew the product by 35% in first release, My ideas & project management of the SDLC came through the hands of dev, increasing cloud application use license revenue to $556k in its first year of release. Brought in high net worth clients and family office investments and created the APE's for the dispersed structured data repositories

●Creatively used SAP module integration or SAP lite for a CRM & On-Boarding solution. Saving a minimum of $13k per client install. Working with SAP integrators to realize an extremely robust set of SAP capabilities without the large upfront investment.

●Conducted in-depth technical analysis of all systems, including the governance framework, architecture, disaster recovery including business continuity; delivered GAAP analysis and recommendations with eventual implementation that attained additional clients with existing clients requesting more services..

●Contributed to a steady 25% growth rate y-o-y delivering successful cost effective solutions.

●Installed, managed and delegated the AD, MS Exchange MBS, CAS HTS, and UMS with SIP Trunks.

●Collocations cage design and replication of mission critical environments from LA to Las Vegas and Langley, Virginia

Kar Auction Services – North Hollywood, CA. 1993 to 1997

Title: IT Manager West Coast Operations

Overview: Responsible for a staff of 6 that supported 1520 users at the corporate offices and 8 remote sites throughout Arizona, California, Hawaii, Oregon and Washington. Reported to the VP of IS in Chicago.

●Migrated and documented the West Coast data centers and PC’s to an MS Windows platform from WYSE terminals running on a Novel Netware and DG UNIX backend that we eventually rolled out to the entire organization in the Mid-West and East Coast.

●Promoted to IS Manager in just 2 years after being hired as a Junior Network Administrator

●Audited telco communications and eventually reduced monthly expenditures by $30K a savings of $360K annually for the West Coast and asked to do the same for the entire organization across 273 auction and corporate administrative locations.

Education

Graduate:

●M.Science - Organizational Behavior

Marylhurst University - Oregon

Completed: 3.8 GPA

Undergraduate:

●B.Science Information Systems

MarlylHurst University - Oregon

Graduated: 3.6 Cumulative GPA

Minor - Public Relations

3 Year Non-Accreditated 1 of 5 Program Scholarship

●Science of Network & Systems Engineering

Mt. Sierra College - Monrovia, CA.

Credits Non-Transferable

5 Semesters - Presented Exclusive 5-1

by Four Veteran JPL Doctrates - Pasadena, CA.

Certifications

CISA - Certified Information Services Auditor – Expected Dec., 2022

MCSE Microsoft Certified Systems Engineer NT4 – 1998 Wescom, Hollywood CA.

PMP Stanford Advanced Project Management – Stanford University Professional Development

Six Sigma Lean Certification – Onsite Peer Certification HaaS Automation

Affilliations

2022 CIO Executive Council - Sponsored by Jet Propulsion Laboratory (JPL)

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