Customer Support Service
Resume:
Carol Ann Rencher
Corinth, MS *****
*********@*****.***
I am an extremely self-motivated, hard-working, reliable employee who seeks to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. I look forward to obtaining a position that will allow me to apply my abilities and work experience to a growing industry. Looking to work with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed all assigned goals. I am very efficient in customer service, marketing, accounting, compliance programs, medical terminology and transcription, having previously run a home based transcription/editing company for several years. Also, very efficient in Microsoft Word, Excel and QuickBooks.
WORK EXPERIENCE
MAGNOLIA IMAGING ASSOCIATES, PLLC, Corinth, MS
(formerly IANMM)
Operations Manager, Jul 2016 – Present
Oversee activities directly related to providing radiology services.
Direct and coordinate activities of businesses or departments concerned with the local hospital and radiology services.
Review financial statements, billing and activity reports, pay all invoices related to business, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Manage staff, preparing work schedules and assigning specific duties.
Hold monthly Executive staff meetings with managing members to ensure all policies and procedures are current.
Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, increase efficiency and support various charities.
Determine services to be offered, and set prices, based on forecasts of customer demands and needs. These include low income and uninsured patients.
Plan and direct activities such as hospital (cancer awareness) programs and promotions, coordinating with other department heads, and billing companies as required.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Develop or implement product (service) marketing strategies, including advertising campaigns or promotions.
Assisted in the development and implementation of our Corporate Compliance program and ensure all employees are completing modules as scheduled.
Radiologist Assistant, March 2014 – Present
IMAGING ASSOCIATES OF NORTH MISSISSIPPI MAGNOLIA, Tupelo, MS
Radiologist Assistant, September 2006- March 2014
Assist in the interpretation of diagnostic test results for deviations from normal. Relay abnormal results to patients referring physician.
Obtain, compile and record patient medical data, including health history, progress notes and results of physical examination.
Help facilitate the appropriate ordering of diagnostic tests, such as x-rays, special procedures and laboratory tests with physicians.
Instruct and counsel patients about abnormal test results and the appropriate follow up treatments.
Provide physicians with assistance during reading of exams or complicated medical procedures.
Supervise and coordinate activities of technologists and appropriate positioning techniques required.
Order medical and laboratory supplies and equipment.
EDUCATION
Corinth High School, Corinth, MS
Northeast MS Community College, Booneville, MS
Completed coursework towards Radiologic Technology
Certified in Medical Terminology and Transcription
References available upon request.
Contact this candidate