Office Assistant Service Representative
Resume:
Azjah Mole
Charlotte, NC *****
***********@*****.***
Experienced and dedicated Behavioral Health and Interdisciplinary Studies graduate with a proven track record of effective leadership, training and educating individuals with mental health disabilities. In depth knowledge of child development, program and event planning, organizing, and managing projects and activities.
· Behavioral Health Technician
· Early Childhood Development Teacher
Experience with Microsoft Office Professional that includes becoming certified in January 2017.
These years of experience include course work and assisting the North Carolina Central University (NCCU) Mass Communications Department with compiling data from survey about university event from September 2017 to March 2020.
· Office Assistant
· Microsoft Office Specialist (Word, Excel Spreadsheets, PowerPoints)
· Disentail desktop computers to determine how components work Work Experience
Administrative Coordinator
Lighthouse Lab Services - Charlotte, NC
March 2022 to Present
1. Provides confidential secretarial and administrative support for the principal executive or executives, to include managing the schedule/calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate.
2. Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required. 3. Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office. 4. Monitors and coordinates accounting activities as appropriate, and prepares internal reports for management; participates in budget planning and management, as required. 5. Assists with project development and planning to ensure more efficient service and organization of the office.
6. Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate. 7. Assists in the coordination, supervision, and completion of special projects as appropriate. 8. Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
Assistant Teacher
Dixon Academy
April 2021 to Present
• Create a safe, nurturing environment for children to engage in positive learning and play
• Partner with parents and guardians with a shared interest in the best care and most effective learning of their child
• Support the Centers’ mission of success by partnering with staff and leadership to achieve accreditation, enrolment, and engagement goals.
• Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners
Behavioral Technician (Temporary Contract Position) Compleat Kidz
June 2021 to August 2021
• Follows behavior and skill acquisition plan written by Board Certified Behavior Analyst (BCBA)
• Collects and document all relevant data observed during behavioral health one on one sessions
• Completes session documentation and follow up with providers and guardians to ensure that client needs are met, client is improving in areas of interest
• Implement behavior reduction intervention, created by BCBA, to focus on evidence based and scientific practices
• Able to manage disruptive behavior within guidelines set by behavior intervention plan
• Collaborates with family and treatment team to ensure clients reach behavior and life skills goals
• Communicates any relevant information from sessions to the BCBA Office Assistant
North Carolina Central University Mass Communications Department - Durham, NC September 2017 to March 2020
• Manage the front desk/reception operations, acting as the first point of contact for guests, employees, candidates, and vendors
• Perform general administrative tasks, including answering and directing phone calls, email correspondence, faxing, filing, meeting minutes, mailings and deliveries, and coordinating meeting room calendars
• Keep the office clean, stocked, and organized throughout kitchen, conference rooms, stock and storage rooms/closest, and communal areas
• Oversee and order office supplies, anticipating requirements, stocking supply stations, and making sure equipment is in working order
• Maintain filing system, contact database, employee list, and inventories
• Provide ad-hoc support to office and other staff members and departments as needed, including organizing team events onsite and offsite
Customer Service Representative
SYKESHome
· Manage large amounts of incoming phone calls
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools · Meet personal/ customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies
Education
Master of Fine Arts in Motion Pictures & Television; Cinematography Academy of Art University - San Francisco, CA
August 2022 to Present
Bachelor's degree in Interdisciplinary Studies
North Carolina Central University - Durham, NC
August 2017 to May 2021
Skills
• Computer Science
• Microsoft Office Specialist (Word, Excel Spreadsheets, Powerpoints), Disentail desktop computers to determine how components work (4 years)
• Info Tech & Systems
• Business Computer Applications
• STEM
• Behavioral Health
• Autism Experience
• Childcare
• Teaching
Additional Information
• Gateway Program (2008-2010)
• Writing stories from different genres
• Wrote short stories based off words we learned during the program Disney Audition (2012)
• Auditioned for agents from Disney Channel (Made it to the next round) Office Assistant (2017-2020)
• Promoted upcoming plays and events that were on and off the college campus Baha'i Faith Group (2018-2019)
• Created plans and events to keep children out of trouble YouTube (2020-Present)
• Vlogs
• Storytimes
• Podcasts
Contact this candidate