Customer Service Consulting Manager
Resume:
RORY
JONES
*************@*****.**
m
Brookeland, TX 77931
Intuitive Senior Consulting Manager with 21 years of experience in insurance consultations. Expert in best practices and dedicated to increasing profits. Gifted analyst and problem-solver with strong background
managing long-term client engagements.
PROFESSIONAL SUMMARY
Farmers Insurance Company - Consultant Manager
Groves, TX • 09/1997 - 09/2019
consultant over seeing the operation of 10-15 repair facilities.
Texas Department Of Health And Human Services - Social Worker
WORK HISTORY
Designed new projects with timelines, budgets and
scope of work plans.
•
Directed major client engagements and monitored asset managements
•
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
•
Improved staff morale and reduced employee turnover by.
•
Used expertise, customer service skills and analytical nature to resolve customer concerns and promote
loyalty.
•
Planned marketing initiatives and leveraged referral network to promote business development.
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Performed supplier risk evaluations and supported
regulatory inspections.
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Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
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Directed group of associates handling daily and complex requirements of department.
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SKILLS
• Project Management
• Client satisfaction
• Quality assurance
• Business planning
• Financial Management
• Good listening skills
Lamar University
Beaumont, TX • 08/1990
Bachelor of Arts: Political
Science
Lamar University
Beaumont, TX • 01/1989
Associate of Science:
Business
EDUCATION
• Minored in [economics]
•
Beaumont, TX • 09/1990 - 07/1997
interpreted complex legislative state and federal
guidelines. trained employees. oversaw the distribution of benefits to clients.
Interviewed clients, families or groups to assess
situations, limitations and issues and implement services to address needs.
•
Attended meetings, conferences and training courses to advance professional knowledge of social work.
•
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