Customer Service Telecommunications Specialist

Jadie Gordon Kebreau

***********@*****.*** 561-***-****

Port Saint Lucie, FL 34953

PROFFESSIONAL SUMMARY

Customer-oriented, strategic-thinking sales professional with over 7+ years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

PROFFESSIONAL SKILLS

Resource management

Business development understanding

Quality control

Inbound and Outbound Calling

Problem-solving abilities

Data collection and analysis

Recommending solutions

PROFESSIONAL EXPERIENCE

Customer Service Representative

Coach USA New York, NY Aug 2022-Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Relayed customer feedback to cross-functional teams to improve products and services.

Answered inbound calls, chats, and emails to facilitate customer service.

Used proven techniques to de-escalate angry customers during telephone interactions.

Independent Contractor

Leroy Professional Homecare Services Boynton Beach, FL Jan 2019-Current

Delivered high level of customer service and support by answering questions and returning phone calls quickly.

Brought in substantial word-of-mouth business based on quality of work and customer service skills.

Identified and analyzed business strategies to increase company longevity.

Maintained positive working relationship with fellow staff and management.

Audited company's legal documents to verify compliant policies and procedures.

Assessed company operations for compliance with safety standards.

Customer Service Specialist

Master Mac Food Industries Manchester, Jamaica Jan 2013-Dec 2018

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answered inbound calls, chats, and emails to facilitate customer service.

Exceeded company productivity standards on consistent basis.

Organized client contracts, records, and reports to strengthen traceability.

Telecommunications Specialist

Claro Jamaica Mandeville, Jamaica Jan 2008-Jul 2011

Answered customers' questions and addressed problems and complaints in person and via phone.

Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.

Developed senior leadership reports for corrective action planning.

Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

EDUCATION AND TRAINING

Associate of Arts: Environmental Science

Knox College May Pen Clarendon October 2011

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