Customer Service Executive Assistant

Viviane Brizzi

Rua José Patrício de Almeida, ** - apto 302

Jardim Oceania - João Pessoa - PB, 58037-608

Tel.: (83-996**-****

e-mail: *************@*******.***

Bilingual Executive Assistant

SUMMARY OF QUALIFICATIONS

- Adm/ Financial/ Secretarial - 10 years of experience in the adm/financial area, acquired mainly in companies in the IT segment, performing general activities such as: Accounts payable and receivable; Control of contracts with revision of clauses; Provision of expenses/revenues - budget (SAP); Preparation of control sheets; Expense/revenue indexes and graphs; Knowledge in Excel, Power Point presentation; Weekly reports; Purchase of airline tickets, schedule of meetings and events; Agenda - working within different time zones, culture, logistics, scheduling and managing demanding calendars; Update of documents and files; Event-manage business meetings, offsite meetings, timing, and logistics; Personal assistance: Payroll of the employees, bank conciliation, management of maintenance and tracking of services, facilities coordination, scheduling of medical appointments and reimbursements, logistics of personal travel, and payments control; Assistance to visitors.

- Marketing - Creation of ads (art and copywriting) on Facebook and Google Ads; Testing campaigns, analyzing key metrics, and identifying opportunities to increase campaign performance; Monitoring and analyzing digital media and marketing trends.

- Experience abroad with 2 years of residence in the Republic of Ireland and 6 months of work on a cruise ship, studying English and working, in order to practice the language and have new experiences, such as meeting people from different cultures and traveling. I have been to places like: USA, Spain, Portugal, England, Belgium, Holland, Egypt, Israel, South America, among others. WORK EXPERIENCE

Headstart English (own company) Mar-2015 / Nowadays English Tutor for beginner/intermediate students / Translator

- Teaching English classes for young people and adults in private, group and corporate classes. Responsible for the creation of the Funny Anima project that provides consulting services in English, promoting workshops at events and children's schools.

- Translation/Revision of technical texts in English/Portuguese in areas such as IT, Administrative, Games (Football Manager), among others.

Brasilforall Exchange Agency (Ireland) Aug-2007 / Aug-2008 Process Analyst

- Manage student arrivals, customer service, meetings, reception and administrative activities.

- Weekly reports, expense reports of executive travel expenses

- Purchase of airline tickets, schedule of meetings and events

- Agenda - working within different time zones, culture, logistics, scheduling and managing demanding calendars

- Event-manage business meetings, offsite meetings, timing, and logistics;

- Personal assistance: Payroll of the employees, bank conciliation, management of maintenance and tracking of services, facilities coordination, scheduling of medical appointments and reimbursements, logistics of personal travel, and payments control. Asyst Sudamérica (Algar Tech) Jul-2002 / May-2007

Support Analyst

I started performing Administrative functions as such:

- Accounts payable and receivable; control and reconciliation of bank accounts

- Control of contracts with revision of clauses

- Provision of expenses/revenues - budget (data extracted from SAP)

- Preparation of control sheets

- Expense/revenue indexes and graphs

- Knowledge in Excel, Power Point presentation,

However, I also had the opportunity to work in the technical area. I started as a Trainee, Junior Support Analyst and then Analyst, performing functions such as: Customer service and technical support.

EDUCATION BACKGROUND

Business Admistration UNISA College 2006

Networks Management (incomplete) Anhebi College 2003 LANGUAGE SKILLS

ENGLISH – Advanced SPANISH – Elementary

EXTRACIRRICULAR ACTIVITIES

Good knowledge in IT and Office package, both technically and as a user.

Behavioral analysis course (Sebrae)

Secretarial (Senac)

Availability for immediate start.

Contact this candidate