Arthur Murray

adsqwz@r.postjobfree.com

Location: Nashville, TN 37217

Work Authorization Status: US Citizen

Summary:

Experienced Windows Systems Engineer and Network Analyst with extensive experience supporting global enterprise infrastructure for clients such as BNY Mellon, Deloitte, and Nissan.

Experience includes networking skills to troubleshoot end user devices, setting up hardware, Citrix, XenApp, XenDesktop config/troubleshooting, Server and Security Admin for Network groups, Active Directory and building servers using various tools such as SCOM, SCCM, MECM, PowerShell, ITIL Service Management.

Experience configuring and maintaining 1500 Unix/Linux terminal servers including web servers, application servers and SQL database servers.

Supported Idp using SAML Portal, SSO, 2-Factor authentication assisted programmers customizing coding on various applications to enable users to securely access multiple applications with a single set of credentials.

Supported Windows Servers (2008 R2, 2012 R2, 2016,2019) VMWare ESXi, VSAN, VCenter and other hypervisor technologies.

Experience working with Agile methodologies.

Professional Experience:

Systems Engineer\Matrix\Siemens Project Manager/POC Informatics Implementation Role Feb 2020- Present (40hrs weekly)

Day-to-Day Responsibilities:

Supported POC Informatics Specialist (POCIS) is the implementation lead for assigned projects. The POCIS manages and drives the implementation and delivery of POC informatics software and services.

Supported Windows Servers (2008 R2, 2012 R2, 2016,2019) VMWare ESXi, VSAN, VCenter and other hypervisor technologies.

Supported Active Directory building servers using various tools such as SCOM, PowerShell.

Installed, configured instruments analyzers used for testing HL7 interfaces for getting ADT’s, Orders and Results and brings live software applications customizing to meet customer needs.

Acted as an interface between customer and service to solve customer problems.

Gathered, and analyzed input requirements from stakeholders for new medical devices and/or device features. Translates information into specific system features. Conceives and plans projects to explore product or process problems, defines and selects new concepts and approaches to the design or development of new or improved products or processes.

Created test plans, procedures and reports, performs, and analyzes system set up, and conducts verification and validation activities.

Including 100% Project Management upgrading/Migrating Point of Care systems at various Hospitals/Medical Centers and Military sites to meet compliance standards.

Administered, SQL databases 2005/2008 Server upgrading/Migrating up to SQL 2016 and 2019 versions.

BNY Mellon, Nashville Tennessee May 2018 – Sep 2019

Senior Systems Administrator / Engineer - Cyber Security Team (40hrs weekly)

BNY Mellon performing administrative tasks utilizing Active Directory including user management, advanced knowledge and experience troubleshooting Windows server operating systems (Windows 2003, 2008/R2, 2012/R2, 2016,2019).

Managing virtual servers in both VMWare and Hyper-V.

Utilizing knowledge of IIS, Clustering and Citrix.

Deployed/installed various infrastructure software troubleshooting software issues.

Performing server security Patch management, upgrades and deployment of security patches/hotfixes in a production environment.

Performing solid scripting (on VB script and Power shell).

Extensive creation and management of Excel sheets. Routine use of v-lookups, pivot-tables and Macros.

Prepared and presented complex reports in Excel, PowerPoint and SharePoint daily to senior stakeholders.

Documenting utilizing ticketing system Service Now for tracking issues to resolution. Supported Unix/Linux Server offshore teams in advising to resolve issues related to securing various servers. Describing complex issues in simple language and concepts estimating work efforts based on time and resources following policies and procedures with well-developed customer interaction skills.

Deloitte Corporation, Nashville Tennessee Aug 2017 - May 2018

Senior Systems Administrator (40hrs weekly)

Deloitte Corporation performing administrative tasks utilizing Active Directory including user management, permissions management, as well as hands-on experience in managing user accounts, containers, objects and using group policy objects (GPOs) server management, and system/Network troubleshooting.

Operating Systems/Applications supported includes - AS400, XP, Windows Operating Systems 7,8.1,10, Windows Server 2003/2008/2012R2,2016 Servers HP Proliant 380 Gen5, Gen8, iLO Remote Integrated Console Supported IIS Websites for 3270 and 5250 Terminal Server emulation Text Based Interfaces including Mobile devices.

Supporting over 28 Domains. Documenting utilizing ticketing system Service Now for tracking issues to resolution. Describing complex issues in simple language and concepts estimating work efforts based on time and resources following policies and procedures with well-developed customer interaction skills.

Compiled and presented complex reports in Excel, PowerPoint and SharePoint to Senior Stakeholders

Nissan, Nashville, TN Dec 2010 – Mar 2017

Senior Server Administrator/Computer Specialist (40hrs weekly)

Nissan Corporation supported Rocketsoft providing terminal emulators for access to multiple hosts including IBM Mainframes (3270), IBM Midrange (5250) maintained Bluezone Web to Host updating the USA and Canadian Dealer Software Portal from a JAVA based application to an Active X based application, Active Directory and Azure cloud services, MS Office 365 support.

Worked with Operating Systems/Applications supported includes - AS400, XP, Vista, Office 365, Windows Operating Systems 7,8.1,10, Windows Server 2003/2008R2/2012R2/ 2016.

Carried out architecture, design, developments, and testing of the custom distributed server/client applications which were implemented in enterprise-wide environments.

Updating, securing and migrating SQL databases as they were centralizing an to include automation processes at various data centers.

Installed and configured multiple SQL Server 2012 instances

Tuned Windows Servers, SQL Servers, databases, and queries for maximum performance and concurrency.

Experience includes Networking skills to troubleshoot end user devices, setting up hardware, Citrix config/troubleshooting, Patch management, Server and Security Admin for Network groups, Terminal emulation, Active Directory and building servers using various tools such as SCCM,SCOM, PowerShell.

Handled all IT data base support, database instances, supervise server performance, Active Directory, SharePoint 2013 database server and functions, Backup and recovery; Supported MS SQL Server and Oracle Server.

Offered consulting solutions to clients in database designs, database server Configuration, server performance correction, and an application tuning.

Supported IIS Websites for 3270 and 5250 Terminal Server emulation Text Based Interfaces including Mobile devices which were supported on various Browsers such as IE, Firefox, Safari. Supporting and using ticketing systems Remedy, Service Now.

Supported Idp using SAML Portal, SSO, and 2-Factor authentication assisted programmers customizing coding on various applications to enable users to securely access multiple applications with a single set of credentials.

Compiled and presented complex reports in Excel, PowerPoint and SharePoint to Senior Stakeholders

Apex Systems Inc., Nashville, TN Jul 2009 – Nov 2010

Systems Admin Analyst (40hrs weekly)

Contractor at St Thomas and Baptist Hospitals in Nashville, TN and Middle TN Medical Center in Murfreesboro, TN.

Information Security or related field in a medium to large enterprise preferably in a multi-hospital and /or medical center setting.

Internet/Intranet, mainframe, networking, security, and technical support.

Supported with the following Operating Systems/Applications (AS400, Novell Identity Manager, converting to MS Windows Server, McKesson, Meditech, and Health Management Systems)

Provided technical support and consultation for enhancement of and change to enterprise security Configurations.

Troubleshooted and designed enterprise-wide group policy objects within a Microsoft Active Directory environment.

Analysed and resolved customer problems by providing third level support to end-users regarding identity related issues.

Handled all things related to end-user computer devices and PC operating systems (e.g., Proficiency using Service Now, Remedy common software programs like Microsoft Word, Outlook, Excel, etc.)

Supported email systems, SMTP, IMAP, and POP3. Diagnosing and resolves problems associated with cross-platform mail. Performs standard mail migrations and monitors mail gateways and directory exchange functions.

Provided deployment of 17 servers using HP RDP Active Directory methodology, building stand-alone and SAN boot servers.

Blackberry Administrator responsible for creating, Backup editing, and assigning over 750 WLAN Configuration sets to administer Blackberry device user accounts for all Hospital Executives, Doctors, and Nurses with Blackberry Manager and the Blackberry Enterprise® Server User Administration Tool.

Murray and Associates, Nashville, Tennessee Jun 2007- Jun 2009

IT Network Support / Self Contractor Consultant (20hrs weekly)

IT System administrator hardware/software installer/trouble shooter.

Experienced varied infrastructure history, refresh and upgrade experience including Networking skills to troubleshoot end user devices, setting up hardware in same environment, Citrix config/troubleshooting, Server and Security Admin for Network groups, Terminal emulation, Active Directory and Netware, and building servers.

Supported with the following Operating Systems/Applications (AS400, Novell Identity Manager, converting to MS Windows Server, McKesson, Meditech, and Health Management Systems)

Worked with Information Security or related field in a medium to large enterprise preferably in a multi-hospital and /or medical center setting.

Ability to work unsupervised and efficiently, detail oriented and able to manage multiple tasks with multiple technicians and local hospital IT staff to perform these upgrades/installs.

Quanta, La Vergne, Tennessee Jan 2006 – May 2006

Computer Repair Technician (40hrs weekly)

Troubleshooted over the phone and at site desktop PC/Laptop hardware and software including Antivirus, setup and installation of Citrix ICA clients.

Deployed and managed P.C. images, software, updates and application integrations, testing, and troubleshooting of desktop application problems.

Prioritized and performed a variety of concurrent tasks with minimal direction.

Conducted weekly status meetings with readiness teams.

Dell Corporation, Nashville, Tennessee Nov 2004 - Jun 2008

Computer Technician/System Admin (40hrs weekly)

Supported Microsoft Operating Systems (XP, Vista, Windows 7, Windows Server 2003/2008), Microsoft Office 2003/2007 (Word, Excel, PowerPoint, Visio, Outlook)

Handle all end-user support calls ranging from password resets to remote printing and scanning problems to creating/modifying active directory user accounts, run daily checks and log into critical servers and systems.

Responded to customer technical issues related to hardware, software and Networking via e-mail and phone.

Responsible for all components of the help desk ticket tracking system.

Ensure the customer receives Excellent and timely customer service by making sure our response/resolution times exceed expectations voted best customer service in the department.

Provided telephone and remotely supported clients using Citrix applications around the country from the call center.

Supported Microsoft servers and systems, VMWare virtualization administration, LAN and WAN infrastructure and supporting hardware (routers, switches, firewalls, etc), as well as web systems administration (various protocols [HTTP, FTP, TCP/IP, etc]).

Analyse and resolve customer problems by providing third level support to end-users regarding identity related issues.

Supported efficiently verify, identify, and resolve user issues without physical access to the user’s or corporate hardware.

Education:

I.T.T. Technical Institute, Donelson, Tennessee, Major: Electronic Engineering Technology

United Technical Institute, Nashville, Tennessee, Major: Computer Science and Communications

New Horizons, Nashville, Tennessee

Windows 2000/XP Windows 7 Professional Windows Server 2012 R2

Microsoft Certified Professional (A+ Certification IT).

New Horizons, Nashville, Tennessee

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

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