Data Entry Customer Service
Resume:
Lesley M. Robinson
Experienced highly organized team player ready to enhance your company with my
experience!
Hampton, VA 23666
***************@*****.***
Over thirty years of customer service, support, administrative assistance and data entry experience. Excellent organizational skills with the ability to work independently; professional with strong leadership skills; strong attention to detail, financial; information technology; communications and customer service skills and warehouse experience. Poised to leverage experience and training for an organization seeking an articulate, polished team player experienced in handling sensitive and confidential information while committed to supporting team objectives
> Information Technology and Administration: Highly organized with strong office management skills. Logistics experience.
Proficiencies include Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint), Banner, Faculty Load and Compensation (FLAC) System for payroll,
Internet research and applications, as well as data entry skills including Defense Travel System (DTS).
> Customer Service: Skilled in responding to and resolving customer inquiries; experienced in dealing with all levels of management: Outstanding Staff Member Award Old Dominion University 2012-2013; Conflict Resolution Certificate; Certificate of Completion DOD Cyber Awareness Challenge 2020; Active Shooter Certificate of Completion 2020
> Accounting and Financial Support: Knowledgeable in transaction processing including Accounts Payable, Payroll, Invoicing, Accounts Receivable, Data Entry and Month and Year-end Closings
Authorized to work in the US for any employer
Work Experience
Control Point
Aerotek - Portsmouth, VA
August 2021 to Present
• Lead Control Point for the Technology & Innovation Laboratory at Norfolk Naval Shipyard, Portsmouth, VA as a Contractor.
• Lead various department head meetings for the Technology & Innovation lab.
• Welcome guests and dignitaries from various shipyards and military personnel that come to the lab to tour the facility and, or to gain knowledge of the inner workings of the lab for use with military and shipyard personnel.
• To provide exceptional customer service, support administrative assistance to the department.
• Keep and update the department drives in order to keep all information secure and current.
• Administrative use of military Wiki page for our department. Using the page to keep departments and council members up to date on issues surrounding our shipyard and inputting incoming announcements and information to be released to the above person's involved with those areas of the Shipyard. Technical Analyst, Help Desk
Aerotek - Hampton, VA
May 2021 to August 2021
· Performing contract work for this company through Marine Systems Corporation as a Technical Analyst and also a Help Desk Agent at the Norfolk Naval Shipyard in Portsmouth, Va.
· Duties include scanning naval drawings of any vessels and uploading them to an Access database for purposes of viewing from requesting shipyards.
· Assisting others in the department with any naval map requests from Naval, Civilian, or Contractor from various shipyards around the country.
· Processing change requests to Naval, Civilian or Contractor information to update any SARAN form information that needs to reset their password due to any type of inactivity on their account.
· Reconnecting with clients to assure their policy needs have been met and they are satisfied with their outcome.
· Working knowledge of Access, SARAN database, and Helpdesk. Customer Service Representative
AppleOne - Newport News, VA
August 2020 to May 2021
· Performing temporary work for this company as a Customer Service Representative for an insurance company.
· Assisting customers with billing or invoice questions, full and mid-month enrollments.
· Full and partial terminations to policies.
· Processing change requests to current policies to include addition of family members, divorce or death, income and employment records.
· Reconnecting with clients to assure their policy needs have been met and they are satisfied with their outcome.
· Working knowledge of Vermont Medicaid and Medicare policies. Transportation Assistant (OA) GS-6
Norfolk Naval Shipyard - Portsmouth, VA
May 2019 to August 2020
· Travel, Administrative and Customer Service Support to the Production Resources Shops and Code supporting employees’ supervisors, and managers.
· Arrange for travel for persons via various transportation means and or in combination with lodging, vehicle rentals, hotels accommodations, travel reimbursements discrepancies and resolutions.
· Following all Joint Travel Regulations (JTR) guidelines to complete all transactions.
· Performs other duties as assigned by the branch head or other personnel.
· Knowledge of variety of automated transportation systems to reconcile errors using data entry skills, sending faxes, emails, and any use of correspondences as required. Executive Assistant
Strome College of Business Old Dominion University - Norfolk, VA January 2011 to May 2019
· Perform general office duties for the departments of Management, Marketing and International Business for the College of Business and Public Administration at Old Dominion University.
· Type and compose daily departmental correspondence using Microsoft Office.
· Proficient in data entry, MS Office Suite, Banner for processing payroll and course schedule changes for faculty, Leo Online for class information, budget and assisting with fiscal processes, customer service, data entry, and finance and database management.
· Assist faculty by standing in as proxy for educational training with course materials and processing student forms and information, making copies, sending information through inner office as well as off campus mail. Customer service skills used daily to interact with students and faculty members.
· Maintained Department Information; Processed Travel Estimates and Reimbursements for various departments. Maintained and organized departmental files on a daily basis. Making meeting preparations and other special projects as needed by these departments.
· Use of Information Technology Services (ITS) to send large requests for copies; maintaining mail room and processing and distributing incoming mail for these departments and faculty.
· Served as faculty recruitment manager for the College of Business and Public Administration by maintaining and processing hiring packages for different departments filling vacancies and maintaining spreadsheets on candidates for hire. This also includes but is not limited to making telephone calls to potential candidates, and finalizing arrangements for selected candidates to come to the campus. Making any flight and hotel arrangements to bring candidates to the area for interviews, processing travel reimbursement vouchers for candidates, and mailing Equal Employment Opportunity (EEO) correspondence letters. Administrative Assistant
College of Business & Public Administration, Old Dominion University - Norfolk, VA July 2010 to January 2011
• Perform general office duties as requested by the Deans, Associate Deans, Associate Deans, and Budget Manager of the College of Business and Public Administration. Budget Manager of the College of Business and Public Administration.
• Also perform data entry, database management and special projects as needed.
• Proficient in Banner, Leo Online, and MS Office Suite, and assisting with fiscal processes.
• Customer service skills used to provide assistance to other members of the college as needed following standard operating procedures.
• Receptionist to the Office of the Dean: greeting students, faculty and visitors and answering questions, as well as giving direction to the appropriate resource for their needs.
• Have served as recruitment manager by maintaining and processing hiring packages for the department filling vacancies and maintaining spreadsheets on candidates for hire. This also includes but is not limited to inventory, status reports, logistics, training, making telephone calls to potential candidates, making flight and faxing hotel arrangements to bring candidates to the area for interviews, processing travel reimbursement vouchers for faculty as well as candidates, and sending EEO and rejection letters and finalizing arrangements for selected candidates to come to the campus. Administrative Assistant
ACT Incorporated - Washington, DC
February 2009 to July 2010
· Solely responsible for maintaining clerical support, all mail operations, office equipment such as fax machines multi line phone systems, records management as well as utilizing excellent organizational skills and working independently
· Communication services and other administrative processes.
· Direct assistant to the Owner of the company.
Customer Service Representative
Chevy Chase Bank/Capital One Bank - College Park, MD July 2009 to February 2010
• Customer Service duties included assisting customers with bank transactions; completing them in a timely manner; complying with company policies and operating procedures, taking care of daily bank work such as night deposits, ATM transactions, Cashier’s Checks, credit card advances, keeping inventory of all incoming and outgoing money from Tellers' stations.
• Assisting customers with bank inquiries such as Home loans, Lines of credit, account inquiries, as well as disputes and cashiering when necessary.
Special Projects & Innovational (SPI) Assistant Supervisor Headway Staffing Incorporated / Ferguson Enterprises Inc. - Newport News, VA January 2006 to January 2009
· Represented Headway providing various administrative services from office management, to financial support. Inventory, logistics and records management
· Supervised eight permanent staff in day-to-day operations of administrative services to ensure that department functions and operational processes, data entry, productivity and accuracy standards was performed in a timely and efficient manner. Managed back-office functions including management analyses, clerical support, mail operations, office equipment, communication services and other administrative processes. Customer service and financial management skills.
· Responsible for the maintenance of time reporting records, department productivity reports and maintaining weekly and monthly performance reports.
· Acted as company liaison to customers and vendors. Validated orders, reconciled invoices, confirmed shipments and deliveries.
· Participated in meetings as necessary to ensure that company goals and needs are effectively communicated.
· Trained and evaluated employees to enhance their performance, development, and work product.
· Addressed performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations. Accounts Receivable Data Entry Specialist
Headway Staffing Incorporated / Ferguson Enterprises Inc. - Newport News, VA - Newport News, VA April 2006 to July 2007
· Recruited and hired by this Headway customer to continue providing customer service, financial and administrative support.
· Worked collaboratively with several department managers to rectify billing issues. Tracked accounts payable and performed reconciliation, records management analysis and produced performance based bonus reports and ensured that all deadlines were met. Assisted in the preparation of quarterly audits. Account Collections Representative
Portfolio Recovery Associates LLC - Newport News, VA September 2005 to January 2006
· Contacted clients with outstanding debts and persuaded them to repay in full or agree to a payment arrangement to pay the debt off. Customer service and financial management skills used. Payroll Associate / Benefits Administrator
TeleSpectrum Worldwide Inc. - Newport News, VA
January 2005 to September 2005
· Provided accounting and financial support to this telecommunications subcontractor, retaining position through change in managements.
· Maintained employee payroll data, processed payroll on a bi-weekly basis as well as computed and posted wages; reconciled errors.
· Worked collaboratively with several department managers to rectify billing issues.
· Expedited and resolved payroll inquiries and adjustments.
· Processed employee incentives, garnishments, and disbursements; processed and recorded employment verifications.
Payroll Supervisor
The Faneuil Group - Newport News, VA
November 1999 to January 2005
• Maintained employee payroll and processed payroll on a bi-weekly basis; expedited and resolved payroll inquiries and adjustments as needed. Customer service and finance management skills.
• Calculated and processed employee incentives, garnishments, and disbursing paid time off for all employees, and processing and recording employment verifications.
• Provided accounting and financial support.
• Retained position through change in managements.
• Worked collaboratively with several department managers to rectify billing issues. Payroll Supervisor
West Telemarketing Corporation, Inc. - Hampton, VA October 1996 to November 1999
· Compiled and entered payroll data, compute and post wages; reconcile errors, to maintain payroll records, using computer or calculator. Used Customer service and finance management skills.
· Compiled data such as hours worked, taxes, paid time off, and retroactive pay for raises, from time sheets and other records. Designed and performed data entry processes.
· Reviewed wages computed and corrected errors to ensure accuracy of payroll. I was responsible for recording any changes affecting net wages, such as exemptions, insurance coverage, and loan payments for each employee and updating the master payroll records. Education
Certificate in Personal Finance
Thomas Nelson Community College - Hampton, VA
December 2006
High School Graduate in College Preparatory Studies Bethel High School - Hampton, VA
September 1981 to June 1984
Skills
• Jira (2 years)
• Administrative experience (10+ years)
• Logistics (5 years)
• Help desk (10+ years)
• Customer service (10+ years)
• Records management (10+ years)
• DoD experience (5 years)
• Filing (10+ years)
• Telecommunication (10+ years)
• Management (10+ years)
• Desktop Support (2 years)
• Financial Management (10+ years)
• Technical Support (2 years)
• Microsoft Windows (10+ years)
• Human Resources (2 years)
• General ledger reconciliation (10+ years)
• Account Reconciliation (10+ years)
• Active Directory (10+ years)
• Databases (10+ years)
• Microsoft SharePoint (1 year)
• Employee Evaluation (8 years)
• JML Data Entry Skills (2 years)
• MRQT (2 years)
• Organizational skills (10+ years)
• MAT (2 years)
• Accounts Payable
• Wiki Systems
• Project Management
• Accounting
• Accounts Receivable
Languages
• English - Fluent
Links
https://www.linkedin.com/in/lesley-m-robinson-watts-80152569/ Awards
Outstanding Staff Member Award
August 2012
• Old Dominion University
• Awarded for Exceptional Duties as a staff member of The College of Business Certifications and Licenses
Secret Clearance
May 2019 to November 2024
I have secret security clearance from the Department of Defense, NAVSEA.
Contact this candidate