Administrative Assistant Customer Support

Kim Roussell

EDUCATION

Associates Degree – Legal/General Studies, Elmira Business Institute, Elmira, NY, 2004-2007

EXPERIENCE

Produce Customer Service June 2018 - Present

Wegmans, Elmira, NY

Develop and manage long-term relationships with Wegmans customers.

Guide customers on purchases based on interests, promotions, and other sales and preferential parameters.

Preformed general store upkeep during store hours and after closing =, including cleaning messes, organizing shelves, and restocking items.

Perform work in an efficient manner and maintain productivity standards.

Stock the produce department, refill display, and overall recovery.

Administrative Assistant May 2007 - April 2020

Elmira College/Chartwells/ Parkhurst

Elmira, NY

Provided support with Accounts Receivables and Payables for the past 13 years.

Monitored and audited various reports. Processed accounts payable and receivable transactions.

Provided a wide range of complex administrative and project support in a fast-pace environment.

Ensured that all assigned tasks are completed in a timely manner by monitoring the progress of other staff members & following up with implementation as necessary.

Answered incoming calls and completed outgoing calls as needed to answer questions and provide comprehensive customer support.

Direct Worker

2001 - 2004

MT Picture Display Corporation (Toshiba), Formally of Horseheads, NY

Owner/Provider

2000 - 2001

3 Hearts Daycare, Elmira, NY

Assistant Manager 1995 - 1998/1998 - 2000

Odds-N-Ends, formally of Horseheads, NY/Save-A-Lot, Elmira, NY

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