Julie Kao

*** ******** *****

Roselle, IL *****

847-***-****

adsqvm@r.postjobfree.com

PROFESSIONAL EXPERIENCE

January 2022 – June 2022

ASM Global

Learning and Development Manager

Responsible for Managing Administrative Support functions for our SAP LITMOS Learning Management System for Company.

Built Customer Support Ticketing System to track and manage internal/external client requests and/or bugs related to SAP LITMOS, our online Learning Management System.

Built Project Management Ticketing System Using Monday.com to streamline and manage high priority tasks, projects, and/or bugs related to assigned projects.

Analyzed, Lead, and Managed Business Needs for A.D.A. Compliance within our LMS platform.

Assisted Team with Creative Content for LITMOS Courses and Learning Paths

Responsible for Managing the Audit of Company’s LITMOS Database during Company Wide Rollout Projects.

Responsible for Managing Global Rollout Projects for LITMOS LMS to United States, Australia, Latin America, United Kingdom, Germany, and Sweden.

Served as technological lead and/or provided project management on corporate initiatives as necessary

Develop technical documentation to support system UAT Testing, enhancements, modifications and or new software implementations.

Oversee project progress to ensure timelines and due dates are met

Organize/coordinate weekly progress review meetings with project team members

Interact with suppliers/vendors/third parties as related to active assigned projects

Interact and coordinate with employees as related to active assigned projects

Worked within established framework to facilitate business problem solving and present hypotheses and recommendations to senior management

Managed relationships with key project stakeholders across the organization

Ability to influence and change the mindset of, or gain acceptance of key project members as it relates to project objectives and initiatives

Acts as thought leader and participates in strategic discussions

Leverages presentations to develop the storyline and big picture view of initiative

Coordinate task lists through the project management system

July 2019 – December 2021

Julie Kao Health

Professional Consultant

Managed all aspects of the business (Accounting, Marketing, Budgeting, and PR)

Recruited, developed, and managed client base by providing excellent customer service and providing one-on-one consultations

Planned promotions, advertising, and marketing to increase business opportunities

February 2008 – November 2019

CellTrak Technologies, Inc.

Implementation Technical Manager

Manager, Implementation and Training

Project Implementation Manager

Conducted Business Analysis based on industry best practices

Prepare reports for upper management regarding status of projects

Build and maintain working relationships with team members, vendors, and other departments involved in the projects

Manage high priority tasks, enhancements and/or bugs related to assigned projects

Organize/coordinate weekly progress review meetings with project team members

Interact with suppliers/vendors/third parties as related to active assigned projects

Interact and coordinate with employees as related to active assigned projects

Coordinate task lists through the project management system

Oversee project progress to ensure timelines and due dates are met

Work with other project participants to ensure that progress is being made on key activities, tasks and assignments

Convert key project strategies into actionable, individual tasks, activities and assignments

Manage key projects across a variety of cross functional groups

Manage and develop the strategic planning for a variety of key strategic projects

Set deadlines, assign responsibilities, and monitor and summarize progress of projects

Business Process Re-Engineering

Served as technological lead and/or provided project management on corporate initiatives as necessary

Develop technical documentation to support system UAT Testing, enhancements, modifications and or new software implementations.

Collaborate with members of other global departments regarding key initiatives and goals

Working with internal R&D team to ensure project delivery

Statistical gathering and review

Manages and develops assignments in the form of established objectives to develop plans accordingly for all project team members.

Manage 3-5 strategic projects and initiatives; maintains responsibility for deliverables, timelines, and management of stakeholder relationships and expectations

Worked within established framework to facilitate business problem solving and present hypotheses and recommendations to senior management

Managed relationships with key project stakeholders across the organization

Ability to influence and change the mindset of, or gain acceptance of key project members as it relates to project objectives and initiatives

Acts as thought leader and participates in strategic discussions

Leverages presentations to develop the storyline and big picture view of initiative

Defines approach and performs detailed analyses, synthesizes results and delivers insights

Maintain thorough knowledge of company's products and industry related to project

Creating targeted training documentation for Web-Ex, GoToMeeting based delivery

Training and presenting with new and existing clients via web based or on-site

Defining and managing project schedules, dates, timelines and deliverables

Manages customer expectations to successfully deliver projects

Strategic customer contact from pre-sales through project completion

Project reporting and best practice documentation

Developed Project Implementation Cycle Plan utilization

Troubleshoot systems, integration, user acceptance, functionality and regression on a day to day basis.

This led to the discovering of several key issues in our application that allowed R&D to correct them before going into production and negatively affecting our clients.

Proactively collaborated with the sales team regarding new client and sales opportunities

Developed Client Support Infrastructure scalable to sustain future company growth

Focused on long-term solutions while maintaining a quick response and a high level of client satisfaction

Assist human resource staff by recruiting, selecting, orienting, training and coaching new employees.

Enhance my department and organization by exploring opportunities and attending conferences to add value to our product.

Responsible for implementing 100% of all US based Project Implementations from 2008 - 2012

Responsible for implementing +50% of all US based Project implementations from 2012 - 2014

October 2005-February 2008

Biscayne Associates LLC

Leasing Director

Head of the audit department for property garages

Perform all leasing activities and resident relations

Excellent team building, conflict resolution, resource management, and team building skills

Proficient in knowing all community area facts, statistics, competitive communities rent levels and amenities

Screening tenants and conducting background checks to finalize or cancel the lease

Responsible for deposits, rent collection, and application fees

Kept and maintained accurate records of all financial transactions and resident leasing records

Retain tenants by offering alternative solutions and resolving all other problems faced by them

Assisted the Property/Project Manager in the day-to-day operation of the property as necessary

Coordinated move-ins and move-outs along with inspecting apartments prior to move-in to insure proper condition of the premises are met

Adaptable to work under constantly changing job environment

June 2002-September 2005

Discovery Toys Incorporated

Sales Representative

Conducted in home gatherings for clients to view and purchase merchandise

Educated clients with the safety and longevity of the products

Trained new distributors on effective sale methods

May 1999- November 2001

Takeda Pharmaceuticals North America

Technical Support Representative

Provided first and second level computer support for Takeda clients

Proficient technical skills to troubleshoot network, printing, server and software issues

Support mobile clients using Remote Access Services and electronic mail

Configure operating systems and software applications on multifaceted computers for optimal performance

Focused on long-term solutions while maintaining a quick response and a high level of customer services

Test new hardware and software to evaluate compatibility and ease of use with current operations

Advise clients on purchasing new software and hardware

May 1998- March 1999

Kraft Foods

Helpdesk Representative

Proficient technical skills to troubleshoot network, printing, server and software issues

Provided first level computer support for Kraft clients

Configure operating systems and software applications on multifaceted computers for optimal performance

Advise clients on purchasing new software and hardware.

Support mobile clients using Remote Access Services and electronic mail.

EDUCATION / AFFILIATIONS

University of Illinois in Chicago

Major: Business Management

References

Available per your request.

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