Customer Support Account Manager

** ****** **, **********, ** ***** *************@*****.*** Cell # 412-***-****

Education:

North Allegheny High School - Class of 1996

University of Pittsburgh – 1996 - 1999

Professional Experience:

Mortgage Connect Senior Panel Recruiter April 2019 – April 2022

Recruit and onboard appraisers to the vendor panel and update appraiser licenses, E&O insurance policies, and W-9 billing information. Utilized the ASC.gov website to verify license information. Request and complete online background checks when processing applications. Manage New, Expired Documents, and Vendor Recruitment Needed order queues to process new applications, update vendor profiles, and assign orders that Operations is unable to place with on-panel appraisers due to being in rural areas or complex properties. Prepare updates to Client Services explaining the complete assignment history and list the appraisers contacted and provide the reasons if there is no assignment option.

National Real Estate Information Services Valuation Coordinator May 2011 - April 2019

Coordinated Broker Price Opinion residential valuation reports to ensure overall quality and delivery in a timely manner. Managed large volume and multi-tasked placing new orders, calling for status on existing orders, and resolving correction/addendum requests. Processed incoming orders received by phone, fax, and email. Entered the order information into an internal database, and then located an appraiser with the best fee and turn time. Managed vendors by negotiating new orders, confirming status on active orders, and requesting corrections. Worked to build positive relationships with clients by providing customer support.

SingleSource Property Solutions, LLC Account Manager Nov 2007 - Mar 2011

Responsible for all aspects of service for clients ordering residential appraisals and Broker Price Opinion reports. Processed incoming orders by importing Excel spreadsheets, assisted Valuation Coordinators with managing active orders, and helped resolve corrections/revisions between vendors and Quality Control requesting corrections. Prepared client order updates with customized Microsoft Excel spreadsheets.

Express Financial Services Appraisal Coordinator March 2002 - June 2007

Processed incoming orders received by phone, fax, and email. Entered the order information into an internal database, and then located an appraiser with the best fee and turn time. Managed vendors by negotiating new orders, confirming status on active orders, and requesting corrections. Worked to build positive relationships with clients by providing customer support.