Customer Service Assistant Manager
Resume:
NICOLE FISHER
**** ******* **. *** *****, NV. ***42
Cell: 949-***-**** *************@*****.***
PROFESSIONAL SUMMARY
Highly proactive manager with 25 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of- the-house operations. Experienced in all positions of a restaurant including kitchen. Highly dedicated to business development and career growth. SKILLS
● Proven cost-control expert
● Conflict resolution techniques
● Results-oriented
● Passion for customer satisfaction
● Team motivator
● Strong work ethic
● Inventory control and record keeping
● Trained in performance and wage reviews
● Building staff schedules
● Marketing and advertising
WORK HISTORY
6/22-7/22 -Floor&Decor-Supervisor of Cash
● Opening and Closing Procedures and Reports
● Handling Safe Audits and Change orders
● Daily Safety Checks and Audits
● Customer Service Specialist
● Weekly Operations meetings
● Accuracy Test for all staff
8/21-5/22- Nordstrom Cafe- Assistant Manager
● Responsible for managing all day to day operations of Restaurant
● Daily P&L logging and reports
● Pre&Post shift meetings and goal set for each team member daily
● Monthly and Quarterly Recap Reports with areas of opportunity
● Daily Coaching and Recognition
● Line and Quality Checks done per shift
● Safety and sanitation practices followed and upheld 3/2019 to 8/21-LBO Manage-Darden Olive Garden
Responsible for managing day to day operations of Restaurant
● Hiring, training, developing, motivating, coaching, and terminating team members while optimizing profits and increasing sales
● Upholding company policies and standards while ensuring cleanliness and sanitation and CDC guidelines are followed
● Ensuring ON Time and Accuracy is key focus for ToGo orders while all non-negotiable standards and goals are met also
● Making sure that there are drivers for all off site delivery orders and catering orders while marketing to increase the sales in the area
● Cultivating a great work environment while prioritizing guest happiness
● Preparing new menu changes while ensuring all team members are communicated and ready to execute
● Annually reviews host team, bartenders and ToGo team members
● Scheduling for all front of house and daily coverage changes that may be needed
● Handle in store, phone, or online guest complaints ensuring maximal visits out of all guests
● Cash handling daily and Brinks deposits weekly
● Ensuring Health Department and EcoSure audits are with passing scores 1/2018 to 10/2018 Kings Fish House- Kings Seafood Company-Front of House Manager
● Responsible for managing all aspects within the restaurant
● Closing procedures included collecting and separating all tip outs for all tipped team members
● Handling weekly open interviews for all positions within the restaurant
● Daily check-ins with serving staff with special food item and alcohol beverage for focus of the day 02/2007 to 12/2017-Manager-TGIFridays Briad Group
● Responsible for managing all aspects within the restaurant.
● Hiring and developing team members and key players while optimizing profits and increasing sales
● Uphold company policy and standards not only for the company but product quality and restaurant cleanliness and safety.
● Building schedules.
● Responsible for daily food safety and best practices to ensure every food safety inspection is passed with no issues.
● Weekly inventory on food and liquor to ensure minimized food and liquor cost.
● Making sure all shifts are smooth with every guest leaving happy while cultivating a great work environment.
● Directly supervising team members ensuring great food and great drinks along with great service is being provided to every guest.
● Organizing special events and benefit nights to build sales while helping the community.
● Prepare for and execute new menu implementation.
● Perform annual reviews for all employees.
CERTIFICATIONS
● Serve Safe Certification
● Civil Treatment Certification
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