Production Associate Customer Service
Resume:
Lateshia Gales
*,*** ****** **, ******, Ohio, *5439, US
*************@*****.***
Professional Summary
Excellent organizational, interpersonal, and recordkeeping skills.
Problem-solver with outstanding communication, customer service, and organizational skills.
Team-oriented individual with a strong work ethic and advanced problem-solving abilities.
Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
Skills
Multitasking © Communications
Customer service © Credit and collections
Organization e CPR
Team management
Education
High School - 2010
Stebbins High School - Dayton, OH
Work History
Treatment Coordinator - October, 2020 to May, 2022
Stonecreek Dental - Kettering, OH
Assisted patients in determining the best treatment options by explaining treatment options.
Educated patients about their dental benefits and worked with insurance companies to ensure proper
payment.
Successfully scheduled patient appointments and placed reminder calls to ensure an exceptional
customer experience.
Drew up a list of possible payment plans for patients.
Documented patient medical information, case histories, and insurance information to ensure smooth
appointments and payment processing.
Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
Production Associate - July, 2019 to October, 2020
Norwood Medical - Dayton, OH
Maintained maximum organization and productivity by properly sorting project components on work
tables.
Wrapped items, placed them in boxes, and labeled them properly to prepare for shipment.
Kept my work area clean, neat, and organized to avoid accidents, mishaps, and misplaced tools.
Double-checked and wrapped items, placed them in boxes, and labeled shipping cartons.
Volunteered to work extra shifts during busy times to keep projects on track and meet tight deadlines.
Assistant General Manager - September, 2017 to March, 2019
Penn Station East Coast Subs - Dayton, OH
Was responsible for handling cash and preparing deposits.
Enforced quality assurance protocols to provide ideal customer experiences.
Work closely with the General Manager and department heads to review activity, operating, and sales
reports and make any necessary changes.
Ensuring that employees adhere to the company's policies, procedures, and strategies
Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues.
Motivated, trained, and disciplined employees to maximize performance.
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